BMW Concierge - Service Drive Genius
About The Position
Pacific BMW is hiring a BMW Concierge Genius for the Service Department, responsible for assisting clients with their questions and technology needs regarding their BMWs' updates and knowledge. This position reports to Edgar Oganesyan, Service Manager. The Service Department's hours are Monday-Friday from 7:30 am- 6 pm & Saturday from 8 am- 4 pm. This is a full-time position, paid hourly, starting at $20. Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a state-of-the-art facility with upgrades and a clean and organized work environment. We are proud to be recognized as an honest, inviting, and innovative business amongst the top Southern California dealerships.
Requirements
- Dealership experience as a Sales or Service Porter
- Technology-savvy and familiarity with BMW's technology
- Detail-oriented and attentive to customers' needs
- Ability to easily engage in conversation and personalize customer interactions
- Superior work ethic and dependability
- Minimum of 3 years with a US driver's license with no points on record
- High school diploma or equivalent
- Must submit to a background check, MVR & drug testing
Nice To Haves
- Fluent in Armenian is preferred but not required
Responsibilities
- Proactively acknowledge and welcome visitors entering the Service drive with enthusiasm following the premium customer experience training
- Personalize all clients’ Dealership experience and ensure they are given proper next steps and expectations
- Use all available technology, including mobile applications and computer software, to maintain contacts
- Train for the BMW Genius Certification and maintain quarterly training courses and assessment completion
- Understand the basics of the service process and familiarize with all sub-department roles to properly hand-off customers
- Manage customer challenges that arise with tact and patience
- Be actively aware of your surroundings; be proactive and help customers wherever is needed
- Assist the Service Advisors team with making next-day follow-up phone calls and appointment confirmation calls
- Assist with moving vehicles and scanning the lot for help as needed
- Thank clients as they exit the service drive and inquire about their visit’s satisfaction
Benefits
- paid time off
- health insurance
- complimentary life insurance
- dental
- vision
- supplemental insurance at group rates
- a 401 (k) with an employer match
- opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
