BMV Customer Service Representative

State of Indiana • Mishawaka, IN

2d • Onsite

About The Position

The Customer Service Representative is the frontline contact for the Bureau of Motor Vehicles, providing timely and accurate customer service to Hoosiers across a broad range of BMV needs. The role uses communication and computer skills, along with on-the-job training, and is based at the Mishawaka, Indiana, BMV branch office. The branch is open Tuesday through Friday and Saturday, and closed Sunday and Monday. The role may also be used in a supervisory capacity based on agency needs.

Requirements

• Top-notch communication skills.
• Strong critical-thinking skills and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.
• A degree is not required. A high school diploma or high school equivalent and customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as they are completed throughout the day.
• Perform other duties, responsibilities, and activities as assigned.

Benefits

• Three medical plan options, including prescription coverage, plus vision and dental plans.
• Wellness Rewards Program with gift card rewards for completing wellness activities.
• Health savings account with a bi-weekly state contribution.
• Deferred compensation 457(b) account with employer match.
• Two fully funded pension plan options.
• Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave.
• 12 paid holidays, or 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program with covered behavioral health visits.
• Eligibility as an employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED