BMS Service Project Manager

Mantis Innovation•Ashburn/Northern Virginia, VA

1d•Hybrid

About The Position

The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites. The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities. This role exists to improve service responsiveness, technician effectiveness, system reliability, and overall service execution quality while minimizing downtime and repeat service events.

Requirements

4–7 years of BMS, BAS, HVAC controls, or building automation experience
1–3 years leading technicians, crews, or field service operations
Experience creating and upholding Method of Procedures (MOPs) to manage projects.
Experience coordinating service projects, work orders, schedules, and field resources
Advanced troubleshooting capability across controls systems, networks, and integrations
Experience working in data centers, mission-critical facilities, healthcare, or similar environments

Responsibilities

Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards
Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
Track project milestones, labor utilization, and service completion status
Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager
Serve as the primary technical escalation point for technicians on complex controls issues
Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required
Review root-cause analysis and corrective actions for recurring system issues
Validate commissioning activities, programming changes, and system modifications
Ensure service documentation and technical records are completed accurately and consistently
Promote troubleshooting best practices and continuous technical development across the team
Maintain service schedules, work-order status, documentation, and project reporting
Support forecasting, labor planning, and budget tracking for assigned service work
Identify potential change-order opportunities and communicate them to management
Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
Ensure all service records, reports, and closeout documentation are submitted accurately and on time
Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
Partner with the Construction Manager on escalated customer concerns and service recovery efforts
Ensure customers receive timely communication regarding service progress and issue resolution
Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
Reinforce quality, safety, and documentation standards across all service activities