BMC Remedy/Helix Developer | Active Secret clearance
About The Position
Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a BMC Remedy/Helix Developer the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team. Provide accurate technical guidance on ITSM and CMDB application and integration capability. Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs. Build Pentaho Spoon Jobs and Transformations to import data into the CMDB. Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes. Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds. Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization. Advise on and build long-term and supportable customizations where OOTB is not possible. Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes. Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. Communicate verbally and in written form in a professional manner with customers, peers, and leadership. Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
Requirements
- Active Secret clearance.
- 5+ years of software development experience.
- BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
- Experience with SAAS solutions or AWS Cloud environments.
- Experience with BMC Remedy version 21.x or higher.
- Experience with ITIL methodologies, ITIL Foundation a plus.
- Experience with ITSM/CMDB/DWP process flows.
- Expert familiarity in one or more 21.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management.
- Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
- Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager.
- Experience working in an Agile project methodology environment.
- JIRA story management a plus but not required.
- Ability to communicate verbal and written.
- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
- Advanced ability to analyze data with Microsoft Excel or comparable tools.
- Ability to describe process flows in Microsoft Visio or comparable tool.
- Experience managing documents in Microsoft SharePoint.
- Working knowledge of relational databases.
- Understanding of networking concepts and OSI rules.
- Ability to utilize logging to troubleshoot issues.
- Experience providing demonstrations to customers.
- Experience gathering requirements from customers.
- Experience documenting requirements.
- Experience mentoring and leading technical teams.
- BS degree; additional years of experience may be considered in lieu of degree.
Nice To Haves
- ITIL Foundation
- JIRA story management
Responsibilities
- Provide accurate technical guidance on ITSM and CMDB application and integration capability.
- Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs.
- Build Pentaho Spoon Jobs and Transformations to import data into the CMDB.
- Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization.
- Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise.
- Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems.
- Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
- Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
- Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
- Identify and communicate gaps between out of the box workflow and custom requirements.
- Work with teams to provide out-of-the-box solutions in order to minimize customization.
- Advise on and build long-term and supportable customizations where OOTB is not possible.
- Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes.
- Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
- Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
- Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
- Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Full flex work weeks
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
