BMC Remedy Architect Principal

HX5, LLC•Lincoln, MA

1d•Onsite

About The Position

HX5 is currently seeking a BMC Remedy Architect Principal to support the HNIB-CSCS Division at Hanscom Air Force Base, MA. This role involves integrating BMC products with each other and third-party applications, serving as the primary technical resource for integration points into all EITSM environments, such as Active Directory and AF Directory Services. The architect will troubleshoot architecture BMC technical issues pertaining to F5, Unix, Windows, and Solaris, and work with foundation data for proper implementation to ensure system architecture remains viable. They will articulate in detail the BMC system configurations to support the ETISM Program Requirements and collaborate with cross-organizational engineers from various teams. Understanding the business of IT operations, Business Service Management, and foundational ITIL is crucial. The role requires utilizing skills to improve operational effectiveness and efficiency, defining, writing, and delivering specifications, user guides, and architecture documentation. Responsibilities also include programming, testing, documenting, and implementing systems/software prior to release, researching and providing recommendations for customer problems, and utilizing knowledge of AF RMF to provide artifacts and system remediation for AF Authority to Operate. The architect will also articulate best business practices and streamline system applications and architecture as EITSM migrates to new versions.

Requirements

Minimum of ten (10) years of BMC AR experience
ITSM certifications required
BMC Certified Professional – The BMC Certified Professional level verifies all required skills to deploy, operate, and troubleshoot our products.
BMC Certified Associate – The BMC Certified Associate levels validate the knowledge and skills needed apply best practices on BMC solutions.
ITIL v3 Foundations
BMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management or higher
BMC Remedy IT Service Management 7.x: Advanced Solutions for Asset Management and Discovery or higher
Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
Must be able to complete a U.S. government background investigation.
Must be able to obtain a Secret clearance by date of hire.

Nice To Haves

Must be able to travel, including air travel.

Responsibilities

Integrate BMC products to each other and third-party applications.
Serve as the primary technical resource for integration points into all EITSM environments, i.e., Active Directory, AF Directory Services.
Troubleshoot architecture BMC technical issues pertaining to F5, Unix, Windows, Solaris.
Work with foundation data for proper implementation to ensure system architecture remain viable.
Articulate in detail the BMC system configurations to support the ETISM Program Requirements.
Work with cross-organizational engineers from various teams that report to and receive direction from other customers of the EITSM system.
Understand the business of IT operations, Business Service Management and foundational level of ITIL.
Utilize skills and knowledge to improve the operational effectiveness of efficiency of the IT environment.
Define, write, and deliver specifications, user guides, and architecture and methodology as appropriate to meet project deadlines.
Program, test, document, and implement systems and/or software prior to release.
Research routine to moderately complex work and customer problems, issues, and circumstances and provides recommendations, alternatives, and risk assessments.
Utilize knowledge of AF RMF to provide artifacts, system remediation to support AF Authority to Operate.
Articulate best business practices and streamline system application and architecture as EITSM migrates to new versions.