Blood Collection Staff – Customer Service

American Red Cross • Bozeman, MT

8d • Hybrid

About The Position

Where your Career is a Force for Good — No Medical Experience Required. The American Red Cross provides full paid training so you can build real healthcare skills, advance your career, and make an impact in your community — starting from day one. This role blends hands-on teamwork, meaningful interactions, and the satisfaction of knowing your work matters. You'll travel with your team to donation sites at schools, community centers, workplaces, and more. Every two seconds, someone in the U.S. needs blood — and you help make that lifesaving connection possible.

Requirements

• A high school diploma or GED
• Customer service experience and effective verbal communication skills
• A current, valid driver’s license with a good driving record; reliable personal transportation may be required in certain locations
• Basic computer skills required; proficiency with Microsoft Office applications required.
• Lifting, pushing, or pulling heavy weights up and down ramps and stairs
• Good manual dexterity
• Sitting or standing for long periods of time
• Adapting to long, irregular hours and frequent schedule changes
• A minimum height of 60 inches (required to safely operate Red Cross vehicles)

Nice To Haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience
• Retail, hospitality, food service, military service, or other people-focused roles

Responsibilities

• Transport and set up equipment to turn everyday spaces into professional donation centers.
• All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
• Welcome donors, listen to their stories, and help them feel comfortable and valued.
• Perform safe, high-quality blood collections once fully trained in phlebotomy techniques.
• Follow all safety procedures and regulatory requirements to ensure every donation meets quality standards and can be safely transfused.
• Leave each site knowing the blood collected today could reach a patient within days.

Benefits

• Medical, Dental, & Vision coverage
• Health Spending & Flexible Spending Accounts
• 15 days PTO to start
• 11 paid holidays (6 core + 5 floating)
• 401(k) with up to 6% company match
• Paid Family Leave
• Short- & Long-Term Disability
• Employee Assistance Program
• Service awards & employee recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED