Blood Collection Staff - Customer Service - Wilmington, NC

VetJobs•Wilmington, NC

3d•Onsite

About The Position

The American Red Cross is seeking individuals to join their team as Blood Collection Staff with a focus on customer service. This role offers paid training, so no prior medical experience is required. Joining the Red Cross means becoming part of the world's largest humanitarian network, working with dedicated individuals in a mission-driven environment. The organization emphasizes career growth, competitive compensation, and a supportive community that respects employees both professionally and personally. In this role, you will utilize healthcare and/or customer service skills to support the entire blood collection process. This includes collaborating with your team to transport and set up equipment at community collection sites, creating a welcoming atmosphere for volunteer donors, and adhering to safety procedures for collecting life-saving blood donations. The Red Cross provides paid phlebotomy training, offering opportunities to develop healthcare skills within a leading humanitarian organization.

Requirements

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
Basic computer skills are required. Must be proficient with Microsoft office applications.

Nice To Haves

Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
Prior leadership experience

Responsibilities

Collaborate with your team to transport and set up equipment at collection sites in local communities.
Create a welcoming and comfortable environment for volunteer donors.
Follow all safety procedures while collecting lifesaving blood donations.
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detailed oriented all day, every day to ensure that the blood collected meets goals, regulatory requirements and can be safely transfused.
May drive Red Cross vehicles and work with the team to setup and tear down equipment at the donation sites.
All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.