Blood Bank Supervisor

Quest Diagnostics•Indianapolis, IN

2d•$72,580•Onsite

About The Position

Responsible for the scheduling and supervision of the non-exempt lab personnel on multiple shifts. Accountable for quantity and quality of specimens handled and test results. This role involves overseeing staff and activities, performing advanced/specialized tests, initiating quality-control measures, completing special projects, and ensuring compliance with AABB, CAP FDA (cGMP) and NJDOH regulatory guidelines for the Transfusion Service and Blood Center. The position also includes responsibilities in Performance Improvement & Quality Assurance, People Management, Technical Expertise, and Policies and Procedures.

Requirements

Minimum of 5+ years in Immunohematology/Blood Bank.
Knowledge of AABB, CAP and FDA regulatory guidelines for the Transfusion Service and Blood Center.
Ability to sit and stand for long periods of time.
Ability to work with hospital and laboratory personnel in meeting the standards for clinical testing.
Ability to lead subordinate staff in the performance of their duties.
Ability to work with and communicate effectively with physicians, hospital and company leadership, staff, and customers.
Ability to manage multiple engagements concurrently.
Strong interpersonal and presentation skills.
Ability to work in a very dynamic team environment.
Strong client interaction skills.
Excellent verbal and written communication skills.
Supervise non-exempt lab personnel and new team member training throughout the Transfusion Service to ensure competence prior to working independently.
Bachelor’s Degree Biology, Immunology, Microbiology, Chemistry, or Medical Technology from an accredited institution (Required)

Nice To Haves

Previous Supervisory experience preferred.
Blood Donor Center experience preferred.
ASCP Certification (Preferred)

Responsibilities

Oversees staff and activities of the department, distributes/assigns work; determines priorities; schedules non-routine procedures; performs personnel related functions (hiring, firing, discipline, training, etc.).
Performs advanced/specialized tests and other related laboratory techniques. May duplicate work of others to confirm test results. Re-evaluates methodology, makes recommended changes and assists in test interpretation. Determines if further testing should be done on samples or if test should be repeated.
Checks/approves all specialized and problem reports for accuracy, following up with appropriate correct action.
Initiates quality-control measures and monitors quality of work for adherence to laboratory standards.
Performs duties of technologist as necessitated by absence or peak workload.
Completes special projects as requested, e. g., state, national, and/or blood supplier surveys, statistical reports, studies, research, etc.
Must be knowledgeable of AABB, CAP FDA (cGMP) and NJDOH regulatory guidelines for the Transfusion Service and Blood Center.
Compile and maintain data for process improvement (PI) dashboards as per Quest, Hospital, and/or regulatory needs.
Investigate any PI outliers, create corrective action plans, audit said corrective actions, and deem its efficacy.
Review non-conformances, unplanned deviations from policy, and act upon as deemed appropriate or necessary.
Perform recruitment, interviewing and on-boarding tasks to successfully bring in new team members.
Supervise new team member training throughout the Transfusion Service to ensure competence through stringent assessment prior to working independently.
Schedule all clinical laboratory team members, ensure correct balance of skills within all lab benches daily while maintaining FTE budget.
Address performance problems using defined disciplinary process to ensure compliance with Quest lab and HMH policies.
Perform annual performance assessments for all assigned team members to include comprehensive review of year's work.
For new employees, ensure required 6-month assessments are performed and staff is deemed competent in applicable task(s).
Expert troubleshooting in all phases of Transfusion Service testing including instruments, equipment, reagents, testing methodology and LIS.
Continually maintain a state of inspection-readiness for AABB, CAP, and NJDOH by ensuring all QC and QA tasks are performed accurately and according to a defined policy and schedule.
Review and ensure department is complimented with any new or revised standards or regulations published at defined intervals.
Design and implement an appropriate validation plan of new equipment, reagent(s), or significant workflow initiative.
Perform method-to-method correlation studies or tests according to regulatory standards.
Seek out and investigate opportunities for advancement or improvement of the equipment or technology used in the Transfusion Service.
Develop and coordinate the implementation of new protocols, policies, and procedures.
Ensure document control is always maintained to meet regulatory requirements.
Ensure annual review of SOPs with appropriate documentation.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities