Blind Children's Service Specialist

TX-HHSC-DSHS-DFPS•Dallas, TX

2d•Hybrid

About The Position

The Blind Children’s Program Service Specialist performs complex (journey-level) case management work. The BCP Service Specialist collects, prepares, and reviews cases to facilitate access to Blind Children’s Vocational Discovery and Development Program (BCVDDP) services. The BCP Service Specialist is responsible for completing the intake and eligibility process. Provides administrative support to multiple BCP caseloads and Blind Children's Specialists. The BCP Service Specialist works with internal and external partners, including parents and service providers. May provide guidance to others. Maintains compliance with HHSC/BCVDDP policies, procedures and best business practices. Works under general supervision from the Program Manager, with moderate latitude for the use of initiative and independent judgment.

Requirements

High school diploma or equivalent
1 year experience entering or obtaining referrals
1 year experience in completing intake and determining eligibility for services
1 year experience providing administrative support
Knowledge of HHS HR Manual, HR Policies, and BCP Policies to ensure eligibility is determined and communicated accordingly.
Knowledge of and utilization of other community resources as appropriate.
Knowledge of blindness and visual impairments to explain the program and determine eligibility for services.
Knowledge of definition of BCP services and the process for accessing those services.
Skill in determining eligibility/ineligibility.
Skill in organizing workload to meet intake timelines.
Skill in completing outreach, community activities, and Group Skills training development with outside service providers.
Skill in managing multiple and competing priorities.
Skill in working collaboratively and cooperatively with diverse groups.
Skill in communicating effectively both verbally and in writing.
Skill in eliciting and documenting information from clients to complete referral, intake and eligiblity determination.
Ability to meet quality assurance standard of an overall case review performance.
Ability to communicate with team on status of case load management activities to work towards case load compliance.
Ability to document case management from referral to eligibilty determination correctly in electronic case management data system.
Ability to establish and maintain personal contact with area ECI, LEAs, medical providers, and other appropriate referral sources.
Ability to convey explanations of services and intake process to clients, referral sources and providers.
Ability to provide guidance to others.

Nice To Haves

Associates degree or higher
1 year or more working with children and families
2 years or more completing intake and determining eligibility for services

Responsibilities

Completes intake activities that include processing of referral information, case assignment, making initial contact, completing application processing, request/receipt of eligibility documentation, and determining eligibility. (40%)
Provides support to ensure BCVDDP services are provided to families. Support includes but is not limited to scheduling and coordinating appointments for Blind Children’s Specialists and family, completion of travel documents (eTravel, direct billing for hotels/CBA card, etc.), organization and maintenance of child records, research of community resources, creation of family resources, mailing information to families to meet caseload needs. Provides support and coordination throughout the planning of direct skills trainings (individual or group) and other community awareness events. Prepares electronic and printed materials needed for trainings and/or services, oversees training registrations. Provides program information as part of community awareness events. Other caseload support duties as assigned. (30%)
Works with Blind Children's Specialists to support and meet Quality Assurance (QA) compliance requirements. Prepares, analyzes and reviews reports for QA compliance to include development of actions for case review findings and trends. Assists with identifying caseload needs and responding accordingly. Includes all activities ensuring compliance with programmatic QA standards. (20%)
Completes trainings and professional development activities. Assists with preparation of spreadsheets and reports and participates in program development activities, inlcuding but not limited to workgroups. Attends and participates in all program meetings. Performs other duties as assigned. (10%)