Blended Case Manager-FT

HOPE ENTERPRISES•Williamsport, PA

3d•Onsite

About The Position

The Blended Case Manager manages a caseload of up to 30 consumers with severe and persistent mental illness and helps them obtain community resources to pursue recovery goals. The role provides ongoing assistance with resource coordination and consultation with consumers’ families and significant others, as long as needed. The case manager is available to consumers 24 hours a day, 7 days a week through a weekly on-call rotation. The position requires work across residential and office settings, frequent travel to consumers’ homes, and use of telecommunications equipment and computers. It is a non-exempt, 40-hour-per-week position with a monthly target averaging at least 334 billable units, or 4,000 units per year. The role reports to the Blended Case Manager Supervisor and supervises no staff.

Requirements

Qualify through one of the following: a bachelor’s degree with major coursework in sociology, social welfare, psychology, or a related field; registered nurse status; a high school diploma plus 12 semester credit hours in one of those fields and two years of direct-contact experience with mental health consumers; or continuous service as a Blended Case Manager since April 1, 1989, while remaining employed as a case manager and holding a high school diploma.
Valid driver’s license.
Ability to perform basic math, write, read, and comprehend written material.
Expressive and receptive language skills.
Ability to use telecommunications equipment and enter and gather data using a computer.
Ability to move and work in multiple residential and office settings and travel frequently to consumers’ residences.
Ability to perform twisting, bending, and other physical movements, with or without reasonable accommodation.

Responsibilities

Complete a strength-oriented assessment within one month of opening a case, documenting consumer needs and referral concerns in accordance with CCBH and OMHSAS requirements.
Complete the Environmental Matrix with consumers at least every six months and when needs change.
Balance direct and collateral contacts, travel, office documentation, and supervisory activities to meet billable-unit expectations.
Enter case notes within five working days and meet requirements for frequency of billable contacts and timely entry of consumer contacts into applicable state or agency systems.
Complete financial determinations and abatements when indicated.
Respond to calls from consumer providers as soon as possible and represent the agency professionally.
Coordinate care with community providers and accommodate provider requests and recommendations in the consumer’s interest.
Promote consumer recovery, independent living, vocational or educational activity, natural supports, and successful community tenure, including reduced hospitalization.
Help consumers access housing, income, benefits, transportation, employment services, medical services, and other non-mental-health services needed to meet their goals.
Determine services based on consumer values, personal and cultural preferences, and strengths.
Coordinate access to services and provide transportation when appropriate.
Visually inspect consumers’ residences at least quarterly to assess health and safety standards.
Provide resources to consumers and family members to address potential crisis situations.
Develop a High-Risk Consumer list and planning, when needed, for consumers who may require additional staffing.
Identify high-risk consumers at unit staff meetings and use common-ground tools and resources to support recovery principles.
Participate in individual and group case-management discussions, Risk Management meetings as needed, and rotating Community Care High Risk meetings.
Perform other related duties and assignments as directed.