Hourly Student Employment - Black Pod End User Support Student Workers
About The Position
The Black Pod End User Support Student Worker provides front-line technical assistance to ECU students, faculty, and staff. The role supports the university’s computing environment by helping resolve hardware, software, and account-related issues, assisting with device setup, and supporting IT operations within the Black Pod support area. This is a part-time position, typically 10–20 hours per week, with flexibility around class schedules. Work takes place in on-campus ITCS support areas, including labs, offices, and the Black Pod support zone, in collaboration with full-time IT staff and other student technicians.
Responsibilities
- Provide end-user technical support for Windows and macOS devices, including troubleshooting login issues, software errors, and connectivity problems.
- Assist with computer imaging and reimaging, including upgrades such as Windows 10 to Windows 11.
- Respond to support tickets, walk-ups, and scheduled appointments.
- Document work performed in ECU’s IT service management system, Team Dynamix.
- Perform basic hardware tasks, such as replacing peripherals, checking cables, and preparing equipment for deployment.
- Provide customer service by communicating clearly, professionally, and patiently with users.
- Assist ITCS staff with special projects, inventory, and equipment moves as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
