Black Bear Pass Concierge

Stratton Mountain•Stratton, VT

About The Position

The Black Bear Pass Concierge delivers personalized, attentive hospitality to Black Bear Passholders and their guests in the Edelweiss Room, Stratton’s exclusive Black Bear Passholder lounge. The role builds relationships with passholders, anticipates service needs, assists with resort-related requests, and works with other departments to provide a seamless experience. This is a part-time seasonal position with a starting wage of $22.00 per hour. Recruitment will continue through December.

Requirements

2+ years of customer service experience preferred.
Enjoys building relationships.
Detail-oriented.
Understands the importance of privacy and confidentiality in a private club environment.
Communicates effectively.
Must be available to work weekends, holidays, and peak ski-season periods as needed.
Must be able to perform each essential duty satisfactorily, with or without reasonable accommodations.

Nice To Haves

Previous front desk experience preferred.

Responsibilities

Welcome members and guests with a warm, professional, personalized approach.
Verify passholder eligibility, manage lounge access, and communicate access privileges and policies professionally and respectfully.
Assist with ski-related arrangements, including lessons, rentals, lift access, guides, transportation, and other mountain activities.
Assist passholders with inquiries and requests related to resort amenities, mountain activities, dining, events, and other available services.
Communicate with departments throughout the club to ensure member requests are completed accurately and efficiently.
Support the planning, coordination, and execution of passholder events, special occasions, and activities associated with the Edelweiss Room.
Respond promptly and professionally to phone calls, emails, and in-person inquiries.
Resolve member concerns with discretion, professionalism, and a service-oriented mindset.
Collaborate with F&B team members and leadership to communicate service needs and support consistent guest experiences.
Perform additional duties as assigned.

Benefits

Alterra Mountain Company employee pass with free lift access and discounts at Alterra resorts.
Free or discounted multi-resort dependent season passes.
Free or discounted IKON pass.
Discounted golf and fitness center memberships.
Employee childcare rates and discounted seasonal programs.
Retail and food-and-beverage discounts.
Friends and family tickets.
Onsite medical clinic.
Medical, dental, vision, life, and disability coverage; EAP; HSAs; and FSAs.
401(k) plan with company match.
Discounted tuition plan.
Paid parental leave.
Paid sick time, FTO, and vacation.
Additional perks and benefits for year-round employees.