BizOps Strategy & Systems Manager

ExaCare AI • Toronto, ON

99d

About The Position

ExaCare AI is hiring a BizOps Strategy & Systems Manager to help build and improve the operational systems that support our rapidly growing Business Operations team. This is a mission critical function needed for ExaCare to sustain and accelerate its current growth trajectory.

Working closely with the BizOps Strategy & Systems Lead, this role will focus on improving workflows, implementing internal tooling, and supporting the operational infrastructure needed for ExaCare to scale. As the company grows from 1,500 facilities to more than 10,000, this role will play an important part in helping design and implement the systems and processes that allow our teams to operate efficiently.

The role requires someone who enjoys diving into complex operational and technical workflows, redesigning processes, and building systems that allow teams to execute more effectively at scale. They will work cross functionally with product and engineering teams to automate manual work and develop internal tools that support customer onboarding and broader business operations.

This role is ideal for someone who is highly organized, analytical, and energized by simplifying complex processes and making them scalable. They enjoy operating at the intersection of strategy and execution and are motivated by building the foundational systems that will enable ExaCare to scale.

Requirements

• 3+ years of experience in management consulting, strategy, business operations, or similar roles in fast paced environments
• Experience in high growth technology or SaaS companies is strongly preferred
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field
• Strong analytical and structured problem solving skills with the ability to work through complex operational challenges
• Experience analyzing workflows, identifying inefficiencies, and helping implement process or systems improvements
• Comfort working cross functionally with operations, product, and engineering teams
• Experience supporting projects that involve internal tools, automation, or operational systems is a plus
• Strong communication and stakeholder management skills
• High attention to detail and a proactive approach to solving operational problems
• Strong analytical skills and comfort working with data to generate actionable business insights
• Comfort operating in ambiguity and helping build processes that do not yet exist
• A proactive, ownership-driven mindset and excitement about helping scale operations at a high-growth company

Nice To Haves

• Experience in high growth technology or SaaS companies is strongly preferred
• Experience supporting projects that involve internal tools, automation, or operational systems is a plus

Responsibilities

• Evaluate how our BizOps customer onboarding and implementation teams work today and design operational systems that improve efficiency and team capacity as we scale
• Identify manual, repetitive, or fragile workflows and develop scalable solutions through automation, internal tooling, and process redesign
• Partner closely with product and engineering to translate operational pain points into custom tools and automations
• Analyze operational data to surface insights, identify risks, and support recommendations that improve team performance and scalability
• Support the execution of the BizOps operational improvement roadmap, helping implement initiatives that increase team capacity and efficiency
• Assist in designing and documenting operational processes, playbooks, and workflows that allow teams to operate consistently as the organization grows
• Contribute to special projects and cross functional initiatives focused on operational scale and process improvement

Benefits

• Competitive salary and equity in a high-growth startup
• Flexible PTO, take what you need
• Medical, dental, and vision coverage
• Great startup culture, including company off-sites
• High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level