Sr. BIT Engineer

Warner Bros. Discovery•Washington, DC

2d•$102,823 - $190,956•Onsite

About The Position

The Broadcast & IT Support Engineer requires a wide range of technical skills necessary to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in both studio and outside broadcast facilities in a fast-paced production environment. In-house production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes: 1) Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centers) and 2) Associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.) A strong baseline IT and data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure. Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia systems and computers in our production environments. This position will primarily provide facility-based support. However, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team. Turner BEST teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. This includes documenting issues/requests and escalating as needed for problem management and resolution via our in house service management system(s).

Requirements

Wide range of technical skills for broadcast and IT equipment maintenance, installation, and repair.
Thorough systems knowledge of broadcast IT infrastructure (technical spaces and production systems).
Strong baseline IT and data networking knowledge.
Ability to collaborate with team members, clients, and other support groups.
Willingness to perform varied tasks and adapt to changing priorities.
Ability to solve complex technical problems independently.
Good communication skills (verbal, written).
Build good relationships amongst client base and provide excellent customer service.

Nice To Haves

Shift work on a rotating schedule may be necessary.

Responsibilities

Perform maintenance, installation, and repair of broadcast and IT equipment.
Provide in-house production support for live and recorded programming.
Troubleshoot and resolve issues with broadcast/multimedia systems and computers.
Support outside productions/events and upgrade outside broadcast facilities as needed.
Document issues/requests and escalate for problem management and resolution.
Adhere to ITSM Service Management framework and standard processes.