Bistro

Olshan Properties•Columbus, OH

20h•Onsite

About The Position

The Bistro team member prepares and serves food and beverages for The Bistro, The Market, meeting rooms, and to-go display cases, while maintaining clean and sanitary work and guest areas. The role focuses on providing attentive, high-energy guest service and supporting hotel operations, including cross-training at the Front Desk and assisting other departments when needed. The position may require flexible shifts, on-call availability, long days for meeting-room functions, and work on weekends and holidays. The stated shift is 4 PM–11 PM.

Requirements

Great Food Safe Food certification is required.
Tips Certification is required.
Ability to operate kitchen machines and equipment safely and accurately.
General working knowledge of an automatic dishwasher and its function in a hotel.
Good working knowledge of accepted sanitation standards and basic knowledge of cleaning chemicals and dispensers.
Ability to read, write, and understand English to comprehend guest needs and instructions and communicate accurately with guests and coworkers.
Ability to maintain a positive attitude and provide guest-focused service.
Ability to grasp, lift, carry, or otherwise move materials weighing up to 50 pounds.
Ability to bend and reach into coolers, refrigerators, and ovens, and reach up to five feet.
Ability to hear audible alarm signals meeting the stated NFP code decibel range of 10–30.
Regular attendance; availability for on-call and flexible shifts, varying schedules, weekends, holidays, and long days when required.
Neat, clean, well-groomed appearance and professional attire.

Nice To Haves

College education preferred.
Restaurant or hotel experience preferred.
Sanitation certification preferred.
ServSafe preferred.
CPR certification and First Aid training preferred.
Additional language preferred.

Responsibilities

Prepare hot and cold food and beverage items for The Bistro, Market, meeting spaces, and to-go display cases; serve or store them according to health-department standards.
Restock purchased items and report low food or beverage inventory for reordering.
Provide attentive guest service, anticipate guest needs, respond to concerns, and communicate with guests, team members, and management.
Use the specified guest-service practices, including the 15-5 rule, using guests’ names twice, smiling, and maintaining a positive attitude.
Operate Bistro and kitchen equipment and systems safely and accurately, including the Starbucks espresso machine, TurboChef, Micros, Fosse, and dishwasher.
Cross-train at the Front Desk and assist with front-desk duties, telephones, cleaning, and other lobby needs during high-volume periods or when the Bistro is slow.
Clean and maintain equipment, wares, the dishwasher or pot sink, and Bistro, Market, lobby, meeting-room, and kitchen areas; use appropriate cleaning chemicals and sanitation practices.
Set up, break down, and service meeting rooms, and multitask while serving guests in the Bistro and meeting spaces.
Complete production charts, usage records, temperature logs, and other related documentation.
Follow food-safety practices, including safe cooking and holding temperatures, glove use, handwashing, and cleaning and sanitation procedures.
Maintain accurate cash-register use; store, date, and rotate food products; and keep wares in specified areas.
Perform other duties as requested, including moving supplies and equipment and cleaning spills.
Work in other hotel departments as needed and comply with hotel rules and operating standards.