Bistro Supervisor NBU $21.00/hour

AUXILIARY SERVICES CORPORATION OF SUNY CORTLAND•City of Cortland, NY

9d•$21 - $21•Onsite

About The Position

The Bistro Supervisor is responsible for the satisfactory performance of all subordinate personnel, assigning work duties, and procuring necessary equipment and facilities. This role involves providing coaching, counseling, and skill development, as well as ensuring compliance with operational procedures, safety policies, and union contracts. The supervisor also maintains customer service standards, handles customer issues, manages operational tasks, and ensures proper food sanitation and security. Additionally, they are responsible for managing off-site services, special events, and prompt food delivery, acting as a liaison for information sharing within the campus community. The primary responsibility is floor management and supervising immediate issues, directing the daily work of employees, and acting in the best interest of the corporation with honesty and ethical conduct.

Requirements

High School Diploma or Equivalent
Three years of experience in the unit's area of work i.e. food service or retail sales
Previous supervisory experience preferred
Computing skills to make cash change, take inventory, create # of pieces for a portion by performing adding, subtracting, multiplication and division
Ability to read on a level to comprehend product labels, recipes and safety instructions
May require the legal right and ability to drive a company vehicle. Driver's license must not have any high risk factors as defined by the Company's vehicle insurance company.
Proficient in all Microsoft Office Suite programs and office equipment
Ability to effectively motivate, train, and supervise employees
Ability to interact with customers, coworkers, and vendors in a diplomatic manner
Ability to work effectively as a team member
Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.

Responsibilities

Supervision of Personnel: Responsible for the satisfactory performance of all subordinate personnel.
Assigns work duties according to job descriptions and work flow for each employee.
Procures all equipment and facilities necessary for employees to effectively and efficiently perform their duties.
Provides all forms of coaching including discipline, termination, counseling and skill development for all employees.
Provides first aid and seeks other medical treatment for employees.
Reviews and enforces employee compliance with proper operational procedures and policies, safety and sanitation policies, union contract and/or employee handbook.
Customer Service Front of the House: Maintains customer service during the shift.
Handles problems including approving credit, use of ID cards, poor service or food quality, customer accidents, or incidents.
Handles operational issues including finding substitute staff, evaluating stocking and cleaning needs, altering service needs and redirecting customer traffic.
Answers customer questions in person or via e-mail.
May perform initial troubleshooting of cash register and equipment problems.
Samples and reviews the product for presentation to customers.
Ensures proper food sanitation including reviewing temp logs.
Opens and closes the operation ensuring unit and product security.
Handles cash and setups cash registers as needed.
Manages off-site services and special theme events as needed.
Responsible for prompt, efficient and HACCP compliant delivery to any location of food items.
Ensures all food, beverages, equipment items are packaged for proper transport or holding.
Ensures security, timely set-up and proper display.
May act as the clearing house for information in their building, customer base (concession, student life center) or special events to share with other CAS staff members.
Communicates in writing and verbally with various members of the campus and users of the facilities or equipment regarding CAS services, pricing and policies.
Supervisor Primary responsibility is floor management and supervising immediate issues.
This position will be assigned management tasks and projects that they will be responsible for completing successfully, but ultimate direction and responsibility will lie with the manager-level position.
This position directs the daily work of employees.
As an agent for the employer, all actions and decisions must be in the best interest of the corporation.
Conduct must be honest and follow ethical standards set by CAS, SUNY Cortland, and professional practices.
Any duties as assigned based on business needs