Hotel - Bistro Attendant

Peregrine Hospitality•Beaverton, OR

12d•Onsite

About The Position

The Bistro Attendant is responsible for providing excellent service to guests in a hotel bistro setting. This role involves knowledge of menu items, proper table settings, and efficient service of food and beverages. The attendant will prepare drinks, handle orders accurately, manage payments, and maintain the cleanliness and organization of the bar and seating areas. They are expected to anticipate guest needs, use suggestive selling techniques, and collaborate with team members to ensure a smooth and high-quality guest experience. Adherence to company service standards, safety protocols, and operational policies is crucial.

Requirements

High School diploma or GED equivalence
1 year experience in a similar role
Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
Must participate in all required meetings and training.
Must be able to work in a fast-paced environment and able to multitask.
Demonstrate a thorough understanding of all the menu offerings and must be able to make recommendations.
Will be required to work flexible scheduled shifts based on business needs
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Proof of identity and eligibility to work in the United States (confirmed through E-Verify)

Nice To Haves

Knowledge of the appropriate table settings and service ware.
Knowledge of all menu items, prices and methods of preparation.
Use suggestive selling techniques to encourage the guests to choose items that are house specialties.
Prepare alcoholic and non-alcoholic drinks, including garnishes, following service standards and guest preferences.
Stay current on trends to create and present cocktail menu items to leadership.
Oversee barbacks to ensure smooth operations.
Maintain required certifications (e.g., TIPS, Food Safety).

Responsibilities

Knowledge of appropriate table settings and service ware.
Knowledge of all menu items, prices, and methods of preparation.
Use suggestive selling techniques to encourage guests to choose house specialties.
Clean and sanitize work areas, utensils, and equipment.
Clean service and seating areas.
Check temperatures of freezers, refrigerators, or heating equipment.
Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Prepare alcoholic and non-alcoholic drinks, including garnishes, following service standards and guest preferences.
Stay current on trends to create and present cocktail menu items to leadership.
Anticipate guests’ needs, take orders using suggestive selling, respond promptly, and provide friendly, knowledgeable service.
Complete opening and closing duties, maintain bar stock levels, requisition supplies, and ensure all condiments, glassware, and equipment are ready for service.
Maintain cleanliness and sanitation of the bar area, promptly clean and reset stations after guest use, and oversee barbacks to ensure smooth operations.
Record orders accurately in POS system, process payments following cash handling and credit policies, and manage tip collection and reporting.
Maintain required certifications (e.g., TIPS, Food Safety), adhere to safety, security, and operational policies consistent with company standards.
Collaborate effectively with co-workers and other departments to ensure efficient and quality service.
Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
Perform all additional duties as assigned by management.
Prepare and serve coffee and tea drinks that meet quality standards.
Properly handle and maintain all equipment.
Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
Serve customers quickly and efficiently.
Observe relevant health and safety standards.
Ensure that the opening/closing duties are complete as per protocol.
Have a thorough knowledge of all the retail items.
Abide by all policies and safety rules.