Birthday Party & Group Event Host

OWA Parks & Resort•Foley, AL

7d•Onsite

About The Position

This position plays an essential role in creating memorable guest experiences by coordinating, hosting, and executing events from start to finish. The ideal candidate is energetic, organized, and guest-focused, ensuring every celebration—especially birthday parties—is seamless, engaging, and enjoyable.

Requirements

Strong customer service and interpersonal skills
Excellent communication and teamwork abilities
Ability to multitask and stay organized
Energetic, friendly, and guest-focused personality
Attention to detail and problem-solving skills
Flexible availability, including weekends
You will be the first face your party guests see; they’ll be giving you tips, so greet them with a SMILE!
Must be at least 16 years or older
High school diploma or GED unless currently enrolled
Ability to communicate clearly and effectively in all situations
Great personality and enjoy working with the public with special interest in guest service
Must be organized, detail-oriented, and able to prioritize work on multiple projects simultaneously
Must be able to effectively identify problems and present resolutions
Must be able to work independently and as part of a team
Must possess a valid state driver’s license
Willing and able to work odd or irregular hours including nights, weekends, and holidays to include working two out of three weekend days (Friday, Saturday, Sunday)
Must be able to work in sunny, hot, humid, cold and rainy conditions
Willing and able to work in a smoke, tobacco, and drug-free workplace

Nice To Haves

Prior work experience in hospitality or retail preferred, but not required

Responsibilities

Event Hosting & Guest Interaction:
Serve as the primary host for birthday parties, as well as other on-property events such as venue events and group sales special bookings
Ensure all event timelines, details, and expectations are executed accurately
Welcome guests with a positive, friendly demeanor as their first point of contact
Assist with decorations, food delivery, and special requests throughout the event
Address guest questions or concerns promptly while keeping the Sales Reservation Coordinator and team members informed
Deliver a fun, engaging, and high-quality experience for all guests
Event Setup & Cleanup:
Prepare party and event spaces according to specifications, ensuring a clean, safe, and welcoming environment
Oversee event flow to ensure all activities operate smoothly and on schedule
Clean and reset spaces efficiently following each event to prepare for upcoming bookings
Team Communication & Scheduling:
Communicate updates, issues, or concerns to the Sales Lead and Sales Team in a timely manner
Monitor inventory for birthday party and event items; notify the Sales Reservation Coordinator when supplies need to be reordered
Submit schedule requests and time-off approvals through the Sales Lead
Collaborate with team members to ensure seamless execution of all events
Operational Excellence:
Follow all OWA Parks & Resort policies, procedures, and safety standards
Effectively manage multiple responsibilities in a fast-paced environment
Maintain professionalism while delivering exceptional customer service
Perform additional duties as assigned by leadership team
Additional Duties & Expectations:
Serve as the face of the event—greet every group with enthusiasm and a smile
Set up party/event spaces, assist with décor, and coordinate food service
Maintain cleanliness and organization of all event areas
Balance multiple tasks while prioritizing guest satisfaction
Represent OWA Parks & Resort with a positive, service-driven attitude at all times