Birthday Party Coordinator

City of Edina • Edinborough Park 7700 York Avenue South Edina, MN

2d • Onsite

About The Position

The Birthday Party Coordinator ensures birthday celebrations at both Edinborough Park & the Edina Aquatic Center are seamless, safe, and memorable. This role handles the hands-on details of the party experience from booking to wrap-up, while leading & training staff to deliver exceptional hospitality. The position will serve as the primary point of contact for all booked events including communication with internal staff, & guests. This position requires regular evening and weekend availability & reports directly to the Edinborough Park & Edina Aquatic Center Assistant General Manager. This position serves as the operational facilitator for all birthday party packages and celebration bookings for both Edinborough Park and the Edina Aquatic Center. Working directly alongside the Assistant General Manager, the coordinator utilizes strong, adaptive communication to model but also train and align staff with the tools and information needed to confidently execute party procedures and deliver exceptional service, even when the coordinator is not directly on-site. The coordinator solves complex scheduling and service problems calmly and fairly, enforcing established rules to deliver a safe, fun, and welcoming environment for all guests.

Requirements

• Must be 18 years of age or older
• High School diploma or GED equivalency
• Two years of previous relevant experience delivering exceptional customer service and utilizing point-of-sale (POS) systems in a high-volume organization.
• Demonstrated experience working within a multi-departmental guest services environment (e.g., admissions, front desk operations).
• Demonstrated leadership experience or supervisory skills.
• A valid driver’s license or evidence of equivalent mobility.

Nice To Haves

• Three or more years of progressive experience within a facility guest services department, showing upward mobility from frontline desk roles to specialized coordination.
• Two years of supervisory experience in a recreational, amusement, or hospitality environment.
• Proven experience training others, optimizing workflow procedures, managing inventory audits, and executing process improvement strategies.

Responsibilities

• Serve as the primary point of contact & hospitality coordinator for birthday parties from start to finish; coordinating custom details including packages, food, beverage, decorations, and facility rules for birthdays, family gatherings, and special occasions, including giving facility tours, recommending package add-ons to drive revenue, etc.
• Maintain an energetic, welcoming attitude and resolve any conflicts or complaints in a professional, courteous, and prompt manner.
• Utilize point of sale & booking software to monitor, manage, and verify facility reservations, handling any booking changes or adjustments, and finalizing precise billing for each customer group.
• Organize essential party materials, prepare accurate event paperwork, track guest counts and ensure staff are fully equipped to execute each celebration.
• Collaborate directly with the Assistant General Manager to oversee inventory control, tracking, auditing, & purchasing procedures for all party merchandise and/or supplies.
• Onboard, train, and provide directives to staff assisting with events, ensuring teams are equipped to conduct proactive host check-ins, manage space timelines, and complete prompt space resets for subsequent party patrons/groups.
• Assist with the development & analyzation of a customer feedback program to drive continuous process improvements, preparing & using reporting for management on attendance, volume, and financial performance. This includes collaboration on marketing initiatives to create promotional materials for birthday packages.
• Work collaboratively and communicate effectively with the entire staff team, assisting with events & operations when additional leadership staffing is required, and performing other operational duties as assigned to ensure seamless facility operations

Benefits

• health insurance
• Free Pool & Track membership
• $25/child annual PlayPark pass
• Paid Time Off (PTO) - Employees earn 1 hour of PTO for every 30 hours worked and can accrue up to a maximum of 360 hours
• 13 Holidays, with holiday Flex Policy
• Time and a half pay for time worked on holidays if the facility is open PLUS you receive that holiday to use another day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED