Birthday Parties & Events Coordinator
About The Position
Chelsea Piers Connecticut is home to premier youth birthday parties, hosting more than 1,000 celebrations each year. For many families, a birthday party is their first experience with Chelsea Piers Connecticut, making this role an important ambassador for our brand and guest experience. This exciting position focuses on growing our birthday party business while delivering exceptional, memorable experiences for our guests and their families. The Birthday Party & Events Coordinator will play a key role in driving birthday party sales and ensuring a seamless guest experience from initial inquiry through event execution. This position is ideal for an organized, energetic, and customer-focused individual with strong communication, sales, and event coordination skills who thrives in a fast-paced, team-oriented environment.
Requirements
- Bachelor’s degree preferred
- Strong customer service, sales, and relationship-building skills
- Energetic, proactive, and team-oriented with a strong work ethic
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Professional, polished, and courteous demeanor at all times
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities, projects, and deadlines simultaneously
- Comfortable working in a dynamic, guest-facing environment
- Proficient in Microsoft Office, including Word, Excel, and PowerPoint
- Prior experience in sales, hospitality, customer service, events, or recreation is a plus
- Flexible schedule with the ability to work one weekend day per week, and evenings as needed
Responsibilities
- Sell and coordinate birthday parties via phone, email, and in person
- Provide outstanding customer service throughout the booking, planning, and event execution process
- Manage day-of event operations, including room setup, cleanliness, staffing coordination, guest arrival, and overall event flow
- Build and maintain strong relationships with party guests, families, and clients to enhance the Chelsea Piers experience and encourage repeat business
- Support administrative and operational needs related to birthday parties with direction from the Parties Manager
- Maintain and distribute weekly party and event schedules to department leaders and staff
- Coordinate catering requests and communicate directly with food vendors and hospitality partners
- Confirm event details, guest counts, timelines, and customer preferences prior to each event
- Enter and maintain accurate customer and event information within internal database systems
- Assist with customer inquiries, data entry, and front-facing guest service responsibilities
- Monitor and manage inventory for party supplies, decorations, and event favors
- Coordinate staffing needs and scheduling for birthday parties
- Process party and event transactions accurately and efficiently
- Assist with event setup, execution, and breakdown as needed
- Help create a fun, welcoming, safe, and memorable experience for all guests and families
- Perform additional duties and special projects as assigned by leadership
Benefits
- Complimentary Chelsea Piers membership & other discounts
- Health, dental, and vision insurance
- FSA Account, and other voluntary benefits
- Free access to LinkedIn Learning
- Complimentary subscription to the Calm meditation app
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
