Birthday Host

Louisiana Childrens Museum•New Orleans, LA

3d•Onsite

About The Position

The Birthday Host is an essential part of the museum’s guest experience. Since a child only celebrates their birthday once each year, LCM makes it unforgettable! Birthday Hosts create joyful, meaningful memories for the birthday child, their family, and their guests. They serve as the on-site coordinator for parties, setting the tone and energy while ensuring a fun, playful, and child-centered celebration. When not hosting a party, Birthday Hosts may be assigned to support other museum roles such as Play Facilitator, Visitor Services Agent, or Toy Specialist.

Requirements

High school diploma or equivalent
At least 2 years of customer service experience
At least 1 year of experience in a child and/or family-focused setting
Proficiency in Microsoft Office 365
Strong communication, time management, problem-solving, and attention to detail
Open availability, weekends, some holidays

Nice To Haves

At least 1 year of hospitality experience

Responsibilities

Prepare Celebration Rooms before each party by checking cleanliness, supplies, ambiance, and catering orders.
Coordinate with the Group Experience Supervisor to review the day’s schedule.
Act as liaison with Acorn Café (Dickie Brennan’s staff) for catering delivery.
Greet families at check-in, assist with unloading supplies, and escort them to the Celebration Room.
Review the party schedule with caregivers, ensuring smooth communication and a welcoming experience.
Serve food if requested by the family.
Lead planned activities in the Celebration Room.
Facilitate singing “Happy Birthday,” cut and serve cake, and distribute to guests.
Assist with clean-up, pack leftover cake, and organize the gift cart.
Escort the family and guests into the museum to continue play.
Create a fun, welcoming atmosphere for all party guests.
Address issues, questions, or complications in a friendly, enthusiastic manner.
Participate in ongoing training sessions.
Work closely with the Group Experience Supervisor, Marketing & Sales Coordinator, Museum Experience Managers, and Visitor Services Associates.
Collaborate with other staff to ensure smooth party flow and high-quality visitor experiences.
Perform other responsibilities as assigned.