Birth Registrar PAS - Financial Counseling Services

Texas Health Resources•Allen, TX

4d•Onsite

About The Position

The Birth Registrar PAS - Financial Counseling Services role at Texas Health Allen is responsible for supporting the initial front-end registration process for patients needing services at the hospital. This department plays a vital role in the patient's experience and offers opportunities for growth within Patient Access Services.

Requirements

High School Diploma or Equivalent required
2 years of customer service experience required
1 year of healthcare experience including Medical Records (HIM) preferred
Experience processing birth certificates preferred
AOP Certification required within 60 days of hire
Texas Birth Registrar Certification required within 60 days of hire
Digital Fingerprinting Background Check required within 60 days of hire
CPI - Crisis Prevention Intervention Training required within 90 days of hire
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

Nice To Haves

1 year of healthcare experience including Medical Records (HIM) preferred
Experience processing birth certificates preferred

Responsibilities

Compassionately and accurately collects required information and identification for timely completion of birth certificate following all necessary steps to ensure validity.
Clearly and effectively communicates Texas Laws and regulations of paternity to intended parents to ensure understanding and compliance.
Ensures compliance with state of Texas laws and regulations.
Obtains completed ImmTrac (Texas Immunization) Registration Form and Social Security Form from parent. Assists parents with paternity paperwork, denials, and information changes.
Knowledgeable in all areas of birth registration including Surrogacy and Adoption.
Meets all required deadlines including submitting documentation within 5 days of every birth and can efficiently work in a fast-paced environment.
Required to utilize multiple software systems in effort to finalize all required documents including but not limited to Epic and Texas Electronic Vital Events Registrar (TxEver).