Biometrics Technician - Full Time

Amentum•Tustin, CA

23h•Onsite

About The Position

As a Biometrics Technician, you welcome and assist individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). You guide applicants through their biometrics appointments, including identity verification and biometric capture. Amentum provides required job training for qualified candidates. This role provides front-line customer service on behalf of Amentum and the United States Government while protecting sensitive personal information and helping maintain a safe, orderly facility. Full-time employees are generally scheduled Monday through Friday, 7:45 a.m. to 4:15 p.m., or eight hours per day; opening and closing times may vary. Employees are regularly scheduled for 40 hours per week, though schedules may change according to applicant volume and site needs. Compensation is $23.42 per hour for this union position.

Requirements

U.S. citizenship is required for facility credentials/authorization at this work location; must be able to obtain and maintain those credentials/authorization.
High school diploma or equivalent.
Ability to speak and write in English.
Ability to stand upright for the scheduled shift, excluding meals and breaks.
Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
Ability to work in a fast-paced environment with the public.
Ability to type and use basic computer skills.
Successfully complete biometrics training and become certified within 60 days.

Nice To Haves

Ability to speak a foreign language.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States.
Provide applicants with courteous, sensitive, respectful customer service and guide them through their appointments.
Capture electronic fingerprints, photographs, and signatures while meeting established program-wide processing times and quality standards.
Screen applicants to verify they have a valid appointment notice and identification permitting entry to the ASC.
Help ensure only approved applicants and visitors enter the facility, and provide interior and exterior crowd control while assisting staff in enforcing ASC rules and policies.
Use crowd-control barriers such as stanchions or rails to maintain safe, organized entry into the facility.
Visually inspect applicants and their belongings before allowing facility entry; during public health crises, ask health-status questions and deny entry when required by customer requirements.
Safeguard areas and materials containing personally identifiable information, including applicant paperwork and identification, electronic biometric data, and reports.
Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
Assist the Site Supervisor and/or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
Accurately complete administrative paperwork, including applicant processing-time tracking, biometrics reconciliation, visitor-control logs, facility-check sign-offs, and other assigned administrative duties.

Benefits

Medical, dental, and vision insurance.
401(k) retirement plan; the benefits overview specifies 401(k) matching.
Short- and long-term disability insurance.
Life insurance.
Employee assistance program.
Holiday and vacation pay; the benefits overview also lists paid time off and holidays.
Education assistance or educational reimbursement.
Bereavement leave.
Parental leave.
Employee stock purchase plan.
Tax-saving options.
Pet insurance.