Biometrics (Fingerprint) Technician - On Call

Amentum•Cleveland, OH

22h•$19•Onsite

About The Position

This position is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) as a Biometric Technician (BT). The role involves supporting the mission of a government program at a USCIS Application Support Center (ASC) in Cleveland, OH. As part of a dynamic team, the BT assists in ASC operations. Amentum provides all required job training. This is an on-call (casual) position, meaning employees are expected to be available Monday through Friday from 7:45 am to 4:15 pm for substitute coverage as needed. It is not a regular Full Time or Part Time position, and hours are not guaranteed, so a steady income stream cannot be guaranteed. The on-call position is suitable for candidates seeking supplemental income and flexibility, who wish to remain active in a work environment without a committed schedule. The role emphasizes providing the highest level of customer service to applicants seeking legal immigration, managing crowd control, and safeguarding Personal Identifiable Information (PII).

Requirements

Must be able to obtain and maintain facility credentials/authorization.
US Citizenship is required for facility credentials/authorization at this work location.
A High School Diploma or equivalent.
Must be able to speak and write in English.
Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
Ability to work in a high paced environment with the public.
Ability to type and use basic computer skills.
Successful completion of the biometrics training and become certified within sixty days.

Nice To Haves

Ability to speak a foreign language.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States.
Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
Provide applicants with the highest level of customer service.
Work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.
Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
Visually inspect applicants and their belongings prior to allowing entry into the facility.
Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.