Biomedical Technician 1

GE HealthCare•El Paso, TX

8d•Onsite

About The Position

In this role, the Biomedical Technician 1 will respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on biomedical equipment and drive customer satisfaction through Service Excellence. Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation, as guided. Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE/customer facility contract, supporting business goals and objectives. May assist more experienced technicians on progressive repairs and resolution. Work as a member of local team to provide efficient service delivery to all accounts within assigned area. Document all repair actions and submit reports/summaries according to schedule. Maintain approved parts inventory. Manage vendor's service delivery processes in compliance with GE policies, as instructed. Ensure proper care of spares, tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment formal instruction. Meet Health and Human Services, as well as Environment Health and Safety requirements.

Requirements

Graduate from an A.S., B.S., M.S., diploma, or directly related certificate in Electronics, Biomedical Engineering, Medical Imaging Technology, Mechanical Principles, or similar degree program or equivalent DOD military education OR current student of no more than 12 months from an A.S., B.S. or M.S. Electronics, Biomedical Engineering, Medical Imaging Technology, Mechanical Principles, or similar degree program or equivalent DOD military education OR graduate from an A.S., B.S., M.S. degree program and 1+ year of experience servicing electrical, electronics, IT, or mechanical equipment.
Must maintain a cumulative GPA of a 2.5 or higher based on a 4.0 scale.
Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices.
Must be able to help maintain the health and status of encompass.
Must be able to develop and maintain good customer relationships.
Must have reliable transportation and a valid driver's license.

Nice To Haves

Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
Ability to develop and maintain good customer relations.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
Change agent and process oriented.
Local candidates strongly preferred.

Responsibilities

Respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on biomedical equipment.
Drive customer satisfaction through Service Excellence.
Evaluate basic customer biomedical equipment issues and implement appropriate repairs.
Perform planned maintenance (PM), safety, and environmental inspections.
Maintain effective customer relations.
Follow appropriate GE policies, procedures, and hospital protocol.
Complete necessary documentation.
Maintain daily communications with customers to ensure resolution and proper follow-up.
Implement GE/customer facility contract, supporting business goals and objectives.
Assist more experienced technicians on progressive repairs and resolution.
Work as a member of the local team to provide efficient service delivery.
Document all repair actions and submit reports/summaries.
Maintain approved parts inventory.
Manage vendor's service delivery processes in compliance with GE policies.
Ensure proper care of spares, tools, and test equipment and ensure calibration.
Enhance and maintain technical knowledge of current standards, codes, and procedures.
Meet Health and Human Services, as well as Environment Health and Safety requirements.
Complete all planned Quality and Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.