Biomedical Services Manager

Agiliti•Norman, OK

1d•Onsite

About The Position

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We help healthcare organizations ensure their medical equipment is available and ready when patients need it. As a Technical Services Manager, you will provide strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. You will help ensure medical equipment is received, repaired and maintained in a timely and cost-effective manner by appropriately trained and certified personnel. You will also oversee accurate customer records and billing, strengthen customer relationships and participate in activities that support revenue growth.

Requirements

Associates degree required but a Bachelor’s degree in biomedical engineering, electronics or related field preferred.
3 - 5 years of experience in supervising/managing medical service technicians or engineers.
Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers.
Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics.
Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations.
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
Valid driver’s license.
Able to lift and/or push 75 pounds.
Possesses quality orientation with a “get it right the first time” attitude.
Complies with patient privacy laws in all matters.
Effectively builds credibility and trust with customer administration, clinicians and staff.
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
Maintains and projects confidence, enthusiasm and a professional image.
Demonstrates strong communication and presentation skills (listening, writing and speaking).
Demonstrates team orientation and shows respect for others.
Flexible, coachable.
Proactive and self-directed.
Organized; prioritizes to meet deadlines.
Customer focused; willing to go above and beyond.

Responsibilities

Provide overall strategic direction, leadership and technical services management for employees on achieving individual, department and organizational performance goals.
Lead and manage day-to-day operations of the technical services team.
Recruit, train and develop technical staff, providing cross and lateral training, ongoing feedback and focused action steps for improvement.
Hold yourself and staff accountable for completion of assignments and achievement of performance expectations.
Act as the primary contact for technical service customers, maintaining strong customer relationships and resolving critical service issues.
Serve as a liaison between manufacturers and field service technicians regarding equipment.
Identify and resolve customer and staff concerns, discrepancies and disagreements using effective conflict-resolution skills.
Partner with Divisional Directors, Customer Service Technicians, Account Executives and Operations Managers in customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers.
Manage customer equipment and contract information within systems, assign service schedules and approve new equipment and equipment-removal requests.
Manage equipment preventive maintenance, repairs and parts inventory.
Manage internal requisitions, parts and supply inventory and purchase orders.
Ensure equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and appropriately documented.
Ensure accurate documentation for billing and regulatory compliance.
Complete required documentation, reports and business updates.
Monitor service expenses and equipment inventory and audit field service representatives' expenses, vehicle maintenance and time worked for compliance with company policy.
Maintain operational budget and performance expectations.
Apply in-depth knowledge of business information, inventory and billing systems.
Proactively identify and manage continuous-improvement opportunities and initiatives.
Understand and clearly articulate applicable policies and procedures.
Support Operations management in the District Operations Manager's absence.
Perform other assigned duties.