Biomedical Equipment Technician Leader - On-Site - Denver, Colorado

GE HealthCare

1d•$81,840 - $122,760•Onsite

About The Position

Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work. Must live in Denver, CO area. This role is on-site at our Client location. Full-time; 8a - 5p; M - F Relocation is available. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
Experience managing financial and administrative requirements of the position.
Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Legal authorization to work in the U.S. is required.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
Must live in Denver, CO area.

Nice To Haves

We will not sponsor individuals for employment visas, now or in the future, for this job opening.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Responsibilities

As directed, use knowledge of customer contract to ensure obligations are met.
Prioritize service, assign personnel, and follow up on commitments.
Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.
Share on-call or service call escalation.
Function as Site Leader and is responsible for customer relationship at assigned sites.
Ensure service quality via frequent customer contact and formal quality reviews.
Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
May track and analyze financial performance with DOS, MCE, or SDL.
May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Effectively communicate and partner with teammates and colleagues.