Biomedical Equipment Technician 2

GE HealthCare•Tampa, FL

9d•Onsite

About The Position

Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence. This role involves evaluating complex biomedical equipment issues, implementing appropriate repairs, and performing planned maintenance, safety, and environmental inspections. The technician will maintain effective customer relations, follow GE policies and hospital protocols, and complete necessary documentation. Collaboration with teammates and colleagues is essential, as is proactive daily communication with customers to ensure resolution and satisfaction. The role supports business goals by implementing GE/customer facility contracts and may involve leading or instructing other technicians on repairs. It requires working as part of a local team for efficient service delivery and sharing on-call responsibilities. Documentation of all repair actions and maintenance of parts inventory, tools, and test equipment are key. Vendor service delivery processes must be managed in compliance with GE policies. Continuous enhancement of technical knowledge through formal instruction is expected. In some cases, the technician may act as a Site Leader, directing activities of other technicians, engaging in customer relationships, and participating in committees. Compliance with Health and Human Services, Environment Health and Safety, and other regulatory requirements is mandatory.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Compliance with GEHC's standard background check, including a post offer drug test.
Compliance with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Nice To Haves

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Responsibilities

Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
Effectively communicate and partner with teammates and colleagues.
Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow up, leading to customer satisfaction.
Implement GE/customer facility contract, supporting business goals and objectives.
Lead, instruct, and assist technicians on basic and complex repairs and resolution.
Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
Share on-call/pager responsibility.
Document all repair actions and submit reports/summaries according to schedule.
Ensure proper care of spares, tools and test equipment, and ensure calibration.
Maintain approved parts inventory.
Manage vendors' service delivery processes in compliance with GE policies, as instructed.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.