Biomedical Equipment Services Employee (Onsite: Richmond Hill/Vaughan, ON)

Philips•Richmond Hill, ON

7d•CA$51,100 - CA$80,300•Onsite

About The Position

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

Requirements

1+ years of experience installing, servicing, and/or maintaining medical equipment or 3+ years in another electromechanical industry.
General biomed, pharmacy automation, patient monitoring, blood pressure monitors, defibrillators, and infusion pump experience highly preferred.
This is a multimodality and multivendor position.
This position will also be cross trained in imaging systems.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
College diploma in electronics or equivalent combination of education and above listed experience; Biomedical Engineering Technology diploma highly preferred.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Work in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
Canadian work authorization is a precondition of employment.
The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to Richmond Hill and Vaughan, ON.

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).