BioMed Field Service Engineer II - Fort Worth, TX

Draeger • Dallas, TX

13d • Onsite

About The Position

The Biomed Field Service Engineer II is a field-based position covering the greater Dallas area. This position is eligible for a company vehicle with personal use allowed. The role provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites, operating with a high degree of independence and minimal oversight. The engineer drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Responsibilities include following company procedures, maintaining accountability for assigned assets, and contributing ideas to support team effectiveness. Occasional field support to adjacent team members may be required as business needs dictate.

Requirements

• Must be available to work non-standard hours.
• Must have a valid driver's license and acceptable driving record.
• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Nice To Haves

• Computer networking experience is preferred.

Responsibilities

• Performs preventative maintenance and recall service for all models within the territory.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Ensures timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment.
• Reports damage, loss, or required maintenance in a timely manner.
• Works at varying locations, travels as required, and adjusts work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Benefits

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program
• Select locations also offer free parking, an on-site gym, cafeteria, and game room.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree