BioMed Field Service Engineer II - Columbus, OH

Draeger • Columbus, OH

1d • Onsite

About The Position

This role is for a BioMed Field Service Engineer II based in Columbus, OH. The position is within the Draeger, Inc. business unit and is a permanent, field service employment type. The engineer will be responsible for providing installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. This role operates with a high degree of independence and minimal oversight, driving customer satisfaction through consistent achievement of service metrics and professional engagement. The engineer will follow company procedures, maintain accountability for assigned assets, and contribute to team effectiveness, occasionally providing field support to adjacent team members. The position involves performing preventative maintenance and recall service for all models within the territory, diagnosing, evaluating, calibrating, and repairing non-functioning devices to OEM standards, and installing new medical devices, demo units, and loaners independently. Leveraging technology to manage service orders, access customer and equipment information, document service work promptly, and utilize technical documentation and diagnostic tools is essential for efficient service order management and high-quality service delivery. The engineer will consistently achieve assigned KPIs while adhering to operational procedures and work instructions, ensuring performance, efficiency, and compliance. Maintaining compliance with Field Service Engineer requirements includes completing training, managing calibrated test equipment, performing inventory cycle counts, and adhering to service order documentation standards. Timely and accurate documentation, rapid error correction, and appropriate engagement with Quality are required to meet regulatory and company requirements. Accountability for assigned company assets, including vehicle, inventory, and test equipment, is crucial, ensuring they are properly maintained, inventoried, and available. Reporting damage, loss, or required maintenance in a timely manner is also a responsibility. The role requires working at varying locations, traveling as required, and adjusting work hours, including nonstandard business hours, to meet customer and business needs. Occasionally, the engineer may be responsible for up-skilling new team members.

Requirements

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills

Nice To Haves

• Computer networking experience is preferred.

Responsibilities

• Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
• Operates with a high degree of independence and minimal oversight.
• Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders.
• Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment.
• Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.
• Performs preventative maintenance and recall service for all models within the territory.
• Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
• Works on repairs that are moderately difficult, guided by defined and documented processes.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Ensure timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Benefits

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program
• Select locations also offer free parking, an on-site gym, cafeteria, and game room.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree