Biologic Coordinator

Tidewater Physicians Multispecialty Group P C•Newport News, VA

1d•Onsite

About The Position

The Biologic Coordinator maintains a streamlined workflow for the Infusion Center and injections in the office. This role requires strong organizational skills, a customer service orientation, excellent time management, proficiency in computer operations, and the ability to maintain confidentiality. The position is responsible for the overall workflow in the Infusion Center, including scheduling, authorization, and payment for Infusion and injection services. This includes verifying insurance, conducting benefit investigations, and managing authorizations for all patients, with follow-ups to the billing office to maintain timely billing status. The Biologic Coordinator functions within a multi-disciplinary environment, requiring excellent customer service skills and professional interactions with all staff and coworkers. Responsibilities also include chart preparation for medication ordering, gathering necessary patient forms (including consent forms), and notating financial obligations. Proficiency in computer skills, including Microsoft Office Suites, web navigation, and Electronic Health Systems (EHR), is essential. The role involves working with the Regional Operations Manager and Office Manager to review drug usage and Infusion Center utilization quarterly. Building and maintaining professional relationships with pharmaceutical representatives, tracking co-pay assistance program details, and ensuring timely claim submission are also key duties. Additionally, the coordinator will greet and assist patients and other customers professionally and efficiently, ensure timely delivery of patient services, and maintain strict confidentiality. Other duties as assigned.

Requirements

Must have an active Medical Assistant Certification (CMA, CCMA, NRCMA, NCMA, or RMA) or Licensed Practical Nurse license.
At least Two (2) years’ experience in a medical environment
Knowledge of computer systems and applications and ease with navigation/troubleshooting.
Knowledge of office equipment.
Knowledge of medical terminology and office procedures, preferably Rheumatology.
Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Pays strong attention to detail.
Excellent customer service skills.
Ability to work scheduled hours as defined in the job offer.
Ability to communicate effectively and professionally.
Ability to present information in an organized manner.
Skill in multi-tasking.
Proficient computer skills- Microsoft Office Suites, web navigation and experience with Electronic Health Systems (EHR).

Responsibilities

Responsible for overall workflow in the Infusion Center from scheduling, authorization and payment for Infusion and injection services.
Verifying insurance, benefit investigation and managing authorizations for all patients; including follow ups with the billing office and maintaining timely status for billing.
Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills and able to handle all staff/coworker interactions professionally.
Chart prep to aid in medication ordering, forms needed from patients, including consent forms, and notating financial obligation.
Works with Regional Operations Manager and Office Manager to review drug usage quarterly and utilization of the Infusion Center.
Build and maintain professional relationships with all pharmaceutical reps.
Tracking co-pay assistance program details and ensuring all claims are submitted in a timely manner.
Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
Assure timely delivery of patient services and maintain strictest confidentiality.
Other duties as assigned.