Biobank/Compound Management Technician I

Azenta•Billerica, MA

About The Position

The Biobank & Compound Management Technician is responsible for the full life cycle of small-molecule compounds stored at Azenta and for completing assigned work accurately while maintaining material integrity and storage processes. The role also supports data entry and analysis, cleaning, maintenance and qualification activities, and facilities tasks to help ensure the repository operates smoothly and continuously. The technician supports compound handling and customer requests in dry and solution formats, including weighing samples, preparing stock solutions, plating samples, and preparing shipments. The role handles samples and inventory from reception and registration through retrieval, shipment, or discard; maintains required storage temperatures; and follows applicable laboratory, safety, quality, and shipping requirements. Technicians use LIMS and automated storage, liquid-handling, robotic, and other repository equipment to fulfill requests, maintain sample traceability, and meet established timelines. They also maintain equipment, manage inventory, prepare orders, generate reports, address client issues, and support continuous process improvement. Participation in an on-call rotation for storage-unit emergencies may be needed.

Requirements

Bachelor’s degree with some laboratory experience, or an associate degree with at least 2 years of relevant experience, or a high school diploma with at least 5 years of relevant experience.
Ability to work both independently and as part of a team.
Attention to detail and strong organizational skills.
Initiative and ability to triage and prioritize work.
Ability to maintain confidentiality and exercise good judgment about information shared with customers.
Strong written and verbal communication skills in English.
Ability to read, understand, and interpret basic correspondence, instructions, rules, and procedures in English and other official languages specific to the location.
Ability to make decisions and judgments based on reasoning.
Careful, thorough work habits, including checking work for accuracy and completeness.
Proficiency with Microsoft Word and Excel.
Troubleshooting and problem-solving skills.
Ability to lift 50 pounds.
Ability to reach, lift, and bend, and to stand or sit for extended periods while wearing a lab coat, safety glasses, and gloves.
Right- and left-hand finger dexterity.
Ability to discern colors or use color-correction glasses.
Ability to work with refrigerants such as dry ice and liquid nitrogen using proper PPE.

Nice To Haves

Experience and working knowledge of a GxP laboratory environment.
Familiarity with Titian Mosaic.
Familiarity with liquid-handling equipment such as the Echo acoustic dispenser or Hamilton Vantage.
Familiarity with automation or experience as an automation specialist.

Responsibilities

Perform work methodically and in accordance with policies and Standard Operating Procedures.
Support day-to-day compound handling and customer requests in dry and solution formats, including weighing samples, creating stock solutions, plating samples, and preparing samples for shipment.
Follow applicable GMP, GTP, GLP, GDP, ISO, CAP, IATA, and other regulatory requirements described in SOPs and applicable to the site.
Maintain materials at project-defined temperatures from +30°C to -196°C.
Follow safety requirements when handling infectious and non-infectious biological materials, radioactive materials, chemical compounds, and drug products.
Manage the sample and material life cycle, including reception, manifesting, registration, retrieval, discard, shipment, and client-specific tasks.
Receive and process samples and inventory, ensuring proper labeling, sorting, and storage.
Operate automated stores, liquid-handling systems, robotic platforms, and repository instrumentation to fulfill customer requests.
Use the Laboratory Information Management System (LIMS) for sample-handling tasks, including chain-of-custody tracking.
Maintain laboratory and Biobank equipment in proper working order.
Fulfill orders within established timelines and collaborate with Azenta colleagues to meet customer deliverables.
For laboratory sites, independently operate laboratory equipment and use pipettes accurately and precisely.
Use reagents properly and manage sample storage according to inventory-management SOPs.
Review requests for accuracy and compound or sample availability, release requests, and fill orders based on order type.
Prepare domestic and international shipments according to SOPs.
Maintain and calibrate laboratory equipment, including balances, automated stores, and liquid-handling devices.
Generate reports and custom reports as assigned or needed.
Proactively manage and resolve client issues while promoting continuous process improvements.
Participate in an on-call rotation for emergency response to storage-unit failures as needed.