Bingo Attendant

Laguna Development Corp•Albuquerque, NM

12h•Onsite

About The Position

The Bingo Attendant is responsible for ensuring guests have an engaging, friendly, and well-organized bingo experience by explaining games, selling bingo paper and machines, calling numbers, and accurately handling and balancing all funds and materials. This role requires strict adherence to Laguna Development Corporation (LDC) core values, policies, and gaming regulations, while maintaining professionalism, punctuality, and a positive attitude toward customers and coworkers. Key duties include starting sessions on time, operating point-of-sale systems, maintaining accurate cash handling and inventory, verifying and paying winnings, calling numbers clearly, making announcements, and ensuring all equipment, signage, and gaming materials are accurate and functional. Attendants must actively monitor the floor, assist players with instructions and gameplay, promote products and games, and maintain a clean, organized workspace. They are also responsible for ensuring guest satisfaction through friendly service, clear communication, and the ability to handle questions and escalate disputes appropriately while maintaining a calm environment, even during emergencies. In addition, the position requires teamwork, strong customer relationship skills, and knowledge of casino services, promotions, and amenities to assist guests effectively. Employees must be flexible, able to work under pressure, including weekends and holidays, and perform additional duties as assigned.

Requirements

Minimum age of 21
Basic computer proficiency
Use of office equipment
Use of POS systems
Use of microphones/PA systems
Significant physical demands (including lifting over 50 lbs., standing, bending, and repetitive hand use)
Mental demands such as problem-solving and decision-making
Obtain and maintain a gaming license
Comply with federal Title 31 requirements
Pass pre-employment screenings

Nice To Haves

High school diploma or GED
Relevant experience
Prior calling experience
Prior cash-handling experience

Responsibilities

Ensuring guests have an engaging, friendly, and well-organized bingo experience
Explaining games
Selling bingo paper and machines
Calling numbers
Accurately handling and balancing all funds and materials
Starting sessions on time
Operating point-of-sale systems
Maintaining accurate cash handling and inventory
Verifying and paying winnings
Calling numbers clearly
Making announcements
Ensuring all equipment, signage, and gaming materials are accurate and functional
Actively monitoring the floor
Assisting players with instructions and gameplay
Promoting products and games
Maintaining a clean, organized workspace
Ensuring guest satisfaction through friendly service
Handling questions and escalating disputes appropriately
Maintaining a calm environment, even during emergencies
Teamwork
Performing additional duties as assigned