BIM Implementation Consultant – MEP & AEC

Graitec•Montreal, QC

5d•Hybrid

About The Position

The Implementation Consultant is a customer-facing role focused on delivering training, mentoring, and technical support to ensure successful software adoption. This role contributes to customer satisfaction, retention, and solution optimization through expert consulting, content creation, and collaboration with internal teams. Consulting & Training Delivery: Deliver project-based support and tailored training to accelerate customer adoption and maximize satisfaction Design and implement consulting offerings aligned with project goals, leveraging customer data and analytics for measurable impact Lead strategic engagements and follow-up sessions using data-driven insights to improve performance and drive continuous improvement Post-Sales Technical Support: Resolve technical issues efficiently to ensure solution stability and customer confidence Apply advanced troubleshooting and root cause analysis, using data to identify trends and prevent recurring issues Define and improve support frameworks, train others, and implement high-performance standards Content Creation & Knowledge Sharing: Produce high-quality documentation, articles, and videos to support customer enablement and strengthen brand positioning Use analytics to measure content relevance and impact, continuously improving knowledge-sharing frameworks Lead content strategy and implement data governance for global benchmarking Pre-Sales Engagement: Demonstrate solution value and technical expertise through product demos and customer meetings, supporting revenue growth Build tailored presentations and support opportunity qualification using best practices and data-driven insights Define pre-sales methodologies and integrate predictive analytics to improve win rates Continuous Learning & Certifications: Maintain and develop certifications to ensure technical credibility and competitive advantage Apply new learning in projects, using data to measure impact and identify skill gaps Contribute to training strategy and mentor peers, embedding a data-driven approach to talent development Communication: Communicate clearly and persuasively with customers and internal teams to ensure alignment and trust Adapt communication style to different audiences, using data insights to influence decisions and achieve project goals Mentor others on effective communication and shape communication strategies across regions Collaboration: Foster teamwork and accelerate delivery through knowledge sharing and effective coordination Lead cross-functional initiatives, manage conflicts constructively, and promote a collaborative culture Define frameworks to improve team dynamics and measurable collaboration KPIs across the organization Business Acumen: Align technical decisions with business priorities to support profitability and strategic growth Lead initiatives that improve operational efficiency and contribute to overall business strategy Mentor teams in developing business acumen and integrate predictive analytics into consulting strategies Time & Project Management: Ensure efficient execution, optimal resource utilization, and customer satisfaction by meeting deadlines and maintaining profitability Lead planning and resource allocation using data to optimize time and reduce bottlenecks Define enterprise-level time management frameworks and support teams in strategic transformation AI Enablement: Support customers and teams in leveraging AI to improve efficiency and innovation, including AI features in Graitec products Integrate AI-driven insights into solution design and technical delivery, measuring adoption and impact globally Drive AI adoption, mentor teams, and define standards for AI-enabled implementations

Requirements

Experience as an MEP Implementation Consultant, BIM Consultant (MEP or AEC), Technical Consultant, or similar role within the AEC/BIM industry (Mechanical, Electrical, Plumbing, Architecture, or Engineering)
Experience delivering training, consulting, and post-sales support for software solutions across MEP and/or AEC environments
Strong operational expertise in Autodesk Revit (MEP and/or Architecture/Engineering disciplines) within real project environments
Experience supporting customers in the adoption, optimization, and standardization of BIM workflows, including both MEP-focused and broader AEC use cases
Experience working in interdisciplinary environments, collaborating across MEP, architectural, and engineering teams
Exposure to pre-sales activities (product demos, technical presentations, workflow reviews) is highly valued
Fluency in English and French, both written and spoken
Strong knowledge of BIM methodologies, coordination workflows, and modeling standards across MEP and AEC domains
Advanced proficiency in Autodesk Revit (MEP and/or Architecture/Engineering modules)
Solid technical knowledge in MEP engineering (mechanical, electrical, plumbing) and/or broader AEC disciplines
Excellent communication, presentation, and customer-facing skills, with the ability to simplify complex technical topics
Strong analytical, problem-solving, and workflow optimization skills
Degree in Mechanical Engineering, Building Services, Architecture, or a related AEC field

Nice To Haves

Spanish proficiency is a strong advantage
Autodesk, BIM, or Revit certifications are highly valued

Responsibilities

Deliver project-based support and tailored training to accelerate customer adoption and maximize satisfaction
Design and implement consulting offerings aligned with project goals, leveraging customer data and analytics for measurable impact
Lead strategic engagements and follow-up sessions using data-driven insights to improve performance and drive continuous improvement
Resolve technical issues efficiently to ensure solution stability and customer confidence
Apply advanced troubleshooting and root cause analysis, using data to identify trends and prevent recurring issues
Define and improve support frameworks, train others, and implement high-performance standards
Produce high-quality documentation, articles, and videos to support customer enablement and strengthen brand positioning
Use analytics to measure content relevance and impact, continuously improving knowledge-sharing frameworks
Lead content strategy and implement data governance for global benchmarking
Demonstrate solution value and technical expertise through product demos and customer meetings, supporting revenue growth
Build tailored presentations and support opportunity qualification using best practices and data-driven insights
Define pre-sales methodologies and integrate predictive analytics to improve win rates
Maintain and develop certifications to ensure technical credibility and competitive advantage
Apply new learning in projects, using data to measure impact and identify skill gaps
Contribute to training strategy and mentor peers, embedding a data-driven approach to talent development
Communicate clearly and persuasively with customers and internal teams to ensure alignment and trust
Adapt communication style to different audiences, using data insights to influence decisions and achieve project goals
Mentor others on effective communication and shape communication strategies across regions
Foster teamwork and accelerate delivery through knowledge sharing and effective coordination
Lead cross-functional initiatives, manage conflicts constructively, and promote a collaborative culture
Define frameworks to improve team dynamics and measurable collaboration KPIs across the organization
Align technical decisions with business priorities to support profitability and strategic growth
Lead initiatives that improve operational efficiency and contribute to overall business strategy
Mentor teams in developing business acumen and integrate predictive analytics into consulting strategies
Ensure efficient execution, optimal resource utilization, and customer satisfaction by meeting deadlines and maintaining profitability
Lead planning and resource allocation using data to optimize time and reduce bottlenecks
Define enterprise-level time management frameworks and support teams in strategic transformation
Support customers and teams in leveraging AI to improve efficiency and innovation, including AI features in Graitec products
Integrate AI-driven insights into solution design and technical delivery, measuring adoption and impact globally
Drive AI adoption, mentor teams, and define standards for AI-enabled implementations