Billing Technician

City of Gastonia • Gastonia, NC

6d

About The Position

The Billing Technician provides administrative support involving the preparation and maintenance of billing and related records. The position works under close to general supervision and follows set procedures while determining how or when to complete tasks.

The role prepares and issues monthly electric, water, and sewer invoices; reviews reports for meter-reading, data-entry, customer-profile, leak, and service problems; and researches customer concerns about high bills or unusual usage. The technician processes account adjustments, performs calculations and record postings, and maintains account records, office files, and other records. The position also operates standard office equipment and performs related work as assigned.

Requirements

• High school graduation or GED equivalent.
• Six months of accounting, bookkeeping, or related experience, or an equivalent combination of education, training, and experience.

Responsibilities

• Prepare and issue monthly invoices for electric, water, and sewer services.
• Review reports for missed or incorrect meter readings, data-entry errors, incorrect customer profile information, water leaks, and service problems.
• Process adjustments to customer accounts as needed and calculate adjustments in accordance with City policy.
• Communicate with customers about high-bill concerns and research problems to help explain usage and potential causes of high or no usage.
• Perform computations and post information to statistical and other records using knowledge of billing procedures and processes.
• Operate a computer, calculator, and other standard office equipment, including for data entry.
• Prepare and maintain account records, office files, and other records.
• Perform related work as assigned.
• Comply with established safety policies, procedures, safe work practices, training, and instructions; properly wear and maintain required personal protective equipment; and promptly report unsafe conditions, practices, injuries, or illnesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED