Billing Technician

Mountain View Electric Association•Limon, CO

14h•Onsite

About The Position

Mountain View Electric Association (MVEA) is seeking a Billing Technician for its Limon office. This role serves as a positive, helpful, and resourceful point of contact for members and coworkers regarding billing-related inquiries. The position performs a variety of billing functions, including processing payments, refunds, adjustments, and billing activities. A high level of accuracy, attention to detail, and confidentiality is required.

Requirements

High school graduate or certificate of equivalency (G.E.D.).
Excellent written and verbal communication skills.
Experience and extensive knowledge to effectively use current Microsoft Office products.
Detail oriented, self-motivated, well organized, personable, and able to exercise discretion, and use sound judgment in dealing with people and confidential information.
Works independently to plan, schedule, meet deadlines and implement programs and policies within a team environment.
Communicate and interact effectively with members and co-workers in a courteous, professional manner.

Responsibilities

Greet visitors to the Limon office in a courteous and professional manner; direct them to the appropriate department.
Maintain visitor sign-in sheets and badge distribution.
Ensure visitor safety and assist with evacuation procedures in emergencies.
Assist members with electronic payments via phone, website, and in person.
Assist members and co-workers with billing questions and account information as needed, including billing research, address changes, telephone updates, and membership account updates.
Process and balance daily payments received through all payment avenues, including but not limited to USPS, cashier window, lockbox, online billing interface (OBI), after-hours depositories, and electronic deposits.
Prepare daily cash collection reports and corresponding bank deposits for the Limon Office.
Transmit electronic deposits for both the Limon and Falcon offices and ensure timely transport of physical deposits.
Review and resolve lockbox and positive pay exceptions.
Process returned payments, rejected electronic checks, and declined credit card transactions.
Reconcile online and credit card payments in iVUE; investigate and resolve discrepancies.
Complete weekly autopay processing and approvals (bank drafts and credit cards).
Monitor financial alerts and update or remove deposits as needed.
Complete weekly billing processes, including setting billing dates and validating billing completion.
Review meter readings and pre-bill edits; initiate service orders to investigate discrepancies.
Obtain automated meter readings for remote-read accounts per billing cycle.
Assist Energy Services with billing issues, rate changes, and general inquires.
Calculate and process billing adjustments due to meter issues, reading discrepancies, or energy diversions, as needed.
Credit net metering accounts for banked kWh prior to final billing.
Set up and review special billed accounts including but not limited to net metering, time of use, and special-handling bills.
Verify, complete, cancel, and close service orders, including entering rates, tax information, cycles, routes, and meter multipliers.
Review automated service order reports and follow up on unclosed orders.
Process returned mail and update member addresses through iVUE and ActivTrace.
Review membership applications and service orders; process name changes and joint memberships with proper documentation.
Prepare weekly reviews of unpaid accounts; transfer idle balances and submit delinquent accounts to collections.
Process collection agency invoices and payments; notify agencies of payments received.
Complete monthly write-offs and provide reporting as needed.
Process bankruptcy claims in accordance with regulations.
Manage special billing programs, including budget billing and autopay enrollment.
Review and adjust franchise fee accounts as needed.
Process inactive account refunds on a weekly basis.