Billing Systems Administrator

State of Washington•Thurston County – Olympia, WA

12h•Remote

About The Position

This position is part of WaTech’s Agency Technology Services (ATS) unit, which operates within the Project Delivery and Performance Unit of the Strategy and Management Division. ATS provides application support and services to both internal and external agency staff. The position reports to the ATS Manager.

Requirements

Seven years of systems administration experience.
Three years of experience as a system administrator of software solutions responsible for configuration, maintenance, testing and customer communication.
Two years of experience analyzing business processes and communicating technical details to non-technical staff.
One year of experience with software administration for a Cloud SaaS solution, for example, ServiceNow.
One year of experience working with large data sets in a database environment, including writing queries.
One year of experience writing code for application enhancements and automating, in either C# or similar programming language.
A bachelor's degree in computer science, finance or a related field may be substituted on a year-for-year basis for up to four years of the required experience.
One year of experience working with billing and accounting systems (this can be concurrent with the total seven years' required experience).

Nice To Haves

One year of experience with software automation tools, for example, Power Automate or UiPath.
Knowledge of IT Infrastructure Library (ITIL).

Responsibilities

Lead development work for bug fixes, enhancement and new service offerings and agencies for multiple billing systems.
Analyze and resolve complex problems or conflicts with applications related to multiple data interfaces and billing issues for WaTech customers.
Take the lead in maintenance, troubleshooting and configuring, and assist with development of internal billing applications that integrate enterprise billing systems.
Maintain and execute jobs (fee-for-service billing system (FINS) on mainframe.
Applies technical analytical skills to analyze and evaluate complex processes, system changes and issues.
Trains other staff as needed in how to effectively do work, and double checks any of their work.
Executes necessary system changes, inclusive of data conversions or transfers for customers.
Research available billing history to respond and provide answers to customers.
Identify, verify, validate, and implement code and data changes on various system functions.
Monitors, troubleshoots and resolves problems with monthly billing process to ensure timely and accurate billing.
Assesses the need for system enhancements and/or business process change.
Document root cause of issues to avoid future system failures.
Document known issues and resolution to quickly resolve issues when they arise.