Billing System Analyst
About The Position
The Billing System Analyst I is responsible for analyzing billing related data for accuracy. This position reports directly to the Business Process Manager. Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.
Requirements
- High school diploma or equivalent.
- Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.
- Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.
- Ability to prepare clear written procedures, technical documentation, and business correspondence.
- Strong analytical, organizational, and problem-solving skills, with close attention to detail and accuracy.
- Strong written and verbal communication skills, with the ability to build productive working relationships with employees, management, vendors, external stakeholders, and the public.
- Ability to work independently with minimal supervision and exercise sound judgment.
- Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.
Nice To Haves
- Experience in utility billing or knowledge of accounting principles is preferred.
Responsibilities
- Review and validate meter read exceptions daily
- Review and correct billing exceptions daily
- Review and approve bills and letter files for InfoSend to print
- Calculate & process billing adjustments
- Process and balance payments, utilizing the OPEX scanner
- Process credit card payment returns
- Support divisions with payment and billing research
- Track payments for License Agreement accounts
- Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
- Provide support to Meter Readers for issues related to the meter reading software.
- Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis.
- Ensure Billing Analyst I process documents remain current and reflect established practices.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
