Billing Support Rep

Omega Healthcare Solutions • Denver, CO

3d • $26 - $29 • Onsite

About The Position

Under limited supervision, the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients, and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.

Requirements

• Knowledge of confidentiality and HIPAA compliance
• Ability to prioritize and multi-task in a fast-paced, changing environment
• Demonstrate ability to self-motivate, set goals, and meet deadlines
• Good listening and ability to ask probing questions to help identify the patient’s issue/concern
• Demonstrate problem-solving skills and the ability to think critically to identify and implement appropriate solutions
• Strong attention to detail
• Ability to learn billing software (Epic)
• Maintain courteous and professional working relationships with employees at all levels of the organization.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
• Skill in operating a personal computer and utilizing a variety of software applications is essential.
• Proficient computer skills
• Proficient Microsoft Outlook and Excel skills
• High School diploma or equivalent

Nice To Haves

• Individuals ideally understands Revenue Cycle Management and US healthcare billing
• Experience in healthcare administration or related field is preferred
• Proven RCM experience and understanding of claim processing is a plus.

Responsibilities

• Management of inbound and outbound office correspondence: handle or transfer inbound calls, distribute inbound faxes, sort and scan inbound mail, prepare outbound mail through postage meter, and support remote staff schedules with in-office needs/resources.
• Support RCM billing team operations: Print and mail Epic-generated letters to patients, process correspondence filtered/forwarded by India, process returned mail, manage lockbox exceptions for deposit, scan vendor invoices and load checks for overseas Accounts Payable team, support claim run process, and perform additional billing-related tasks identified operationally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED