Billing Specialist - Fire Rescue

City of Fort Lauderdale•Fl 33311, FL

7d•Onsite

About The Position

Performs a variety of billing functions for the Fire Prevention Bureau of the Fire Rescue Department and provides information to customers, processes various billed services and accounts and complies records of charges for services rendered. In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).

Requirements

High School Diploma or G.E.D. equivalency
One (1) to three (3) years of general clerical work or customer service experience.
Must have excellent phone and verbal communication skills and strong data entry skills

Nice To Haves

Working Knowledge of Accela Land Management software
Experience maintaining large accounts, including but not limited to, computerized billing/invoicing, processing payments, and related tasks

Responsibilities

Initiates and performs the billing process for fire prevention fees and other charges billed by the City's Fire Rescue Department
Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
Provides customer service by answering telephones and responding to account inquiries
Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
Reviews and reconciles accounts for accuracy and completeness
Creates and monitors new accounts.
Communicates with third party billing vendors on behalf of the department.
Prepares and distributes various records, reports, notices and other relevant materials
Performs related work as required