Billing Specialist

Stella Mental Health•Murray, UT

2h•$20 - $23•Onsite

About The Position

The Medical Coding & Billing Specialist plays an important role in supporting both Stella's revenue cycle operations and the patient financial experience. This role ensures billing processes are accurate, timely, and compliant while helping patients navigate insurance coverage, payment responsibilities, and billing inquiries with clarity and professionalism. This is an in-person role at our Murray, Utah, clinic.

Requirements

2+ years of experience in medical coding and billing, customer support, or data entry, preferably in a healthcare setting.
Strong knowledge of medical coding and billing procedures (CPT/ICD-10) and payor requirements.
Excellent verbal and written communication skills with the ability to handle sensitive financial conversations professionally.
High attention to detail, accuracy, and follow-through.
Experience with EMR, CRM, or billing software (e.g., Athena, DrChrono).
Strong proficiency with Google Suite and Microsoft Office programs.

Nice To Haves

Experience in behavioral health or trauma-informed care settings.
Familiarity with insurance verification, prior authorization, or RCM processes.
Associate's or Bachelor's degree in Healthcare Administration, Business, or related field.
Current AAPC or similar coding and/or billing certification (preferred but not required).

Responsibilities

Collaborate with Payor Relations, Credentialing, Clinic Operations, and Revenue Cycle team members to support accurate billing and continuity of care.
Communicate effectively with internal teams to resolve billing discrepancies, insurance issues, or claim follow-up requirements.
Participate in billing team meetings and contribute ideas that strengthen workflows and revenue cycle performance.
Support cross-functional coordination to ensure providers are properly set up with payors and billing systems.
Respond to patient billing inquiries through calls, email, text, and other channels with professionalism and empathy.
Educate patients on insurance coverage, payment options, and financial responsibilities.
Support a positive patient financial experience by resolving billing questions promptly.
Uphold Stella's service standards in all patient interactions, contributing to strong NPS outcomes.
Maintain confidentiality of patient, medical, and financial information in accordance with HIPAA policies.
Review encounter documentation to code, prepare, and submit accurate claims to payors using CPT, ICD-10, HCPCS, and other coding guidelines.
Verify insurance eligibility and benefits for patients across multiple states and clinics.
Track claim status, follow up on unpaid or denied claims, and initiate appeals and refunds as necessary.
Post payments, adjustments, and denials accurately within the billing system or EMR.
Identify billing discrepancies or underpayments and coordinate resolution with Payor Relations and clinic teams.
Ensure billing activities comply with federal, state, and payor requirements.
Support monthly reconciliation, reporting, and revenue cycle audit processes.