Billing Specialist

HireRight•Nashville, TN

52d•Onsite

About The Position

The Billing Specialist's primary functions are to create invoices, statements and credits for our customers. Billing Specialists also work directly with customers on questions and dispute resolution.

Requirements

High school diploma or equivalent
Good working knowledge of accounting principles
Strong problem solving and analytical skills
Good organizational, written and verbal communication skills
Strong interpersonal skills
Ability to work individually and within a team effectively
Exceptional Customer Service and follow up skills for both internal and external customers
Strong data entry skills with attention to detail
Good computer skills (Outlook, Word and Excel - Pivots and V lookups, formulas)
Ability to navigate multiple programs and multitask with interruptions
Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical fields

Responsibilities

Create weekly/monthly invoices including various pass-through billing
Research/resolve credit memo inquiries
Coordinate/collaborate w/ both internal & external customers to research & resolve billing/invoicing issues.
Tasks performed using manual/paper processes & electronic processes
The ability to multitask efficiently w/ various tools/programs
Focus & regain focus after interruptions
Work independently & on a team w/ minimal guidance
The ability to think out of the box & apply processes efficiently
Support high profile new customers approved special handling manual monthly billing requests & provide world class customer service & follow up.
Diffuse and manage escalated inquiries - ownership
Learn new processes such as custom invoice uploads, document and train team members