Billing Specialist - PS HQ
About The Position
The Billing Specialist is responsible for the accurate and timely billing of guest services, memberships, and partner-related invoices. This role supports revenue integrity by reviewing billable activity, reconciling transactions, resolving discrepancies, and maintaining accurate billing records across systems. The ideal candidate is highly detail-oriented, service-minded, and comfortable partnering with operations, member services, and accounting teams to deliver a seamless billing experience. This position reports directly to the Billing Supervisor and works closely with cross-functional teams to support timely, accurate, and compliant billing operations.
Requirements
- 2+ years of billing, accounts receivable, or related accounting experience required; hospitality, luxury services, aviation, or membership-based business experience strongly preferred
- Experience preparing invoices, researching discrepancies, applying payments, and supporting collections or account reconciliation activities
- Strong proficiency in Microsoft Excel and comfort working in billing, accounting, or ERP systems
- Exceptional attention to detail, organization, and ability to manage multiple priorities while meeting deadlines
- Strong written and verbal communication skills, with the ability to handle billing questions professionally and clearly
- Demonstrated ability to work cross-functionally with operations, member services, and corporate teams in a fast-paced, service-oriented environment
- Working knowledge of internal controls, billing procedures, and financial recordkeeping best practices
Nice To Haves
- Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field is a plus
Responsibilities
- Review daily reservation and service activity to verify billable items and ensure billing accuracy
- Prepare, process, and issue guest charges, incidental charges, membership invoices, and partner billing in a timely manner
- Audit daily billing transactions across locations and departments to ensure completeness, accuracy, and adherence to established procedures
- Investigate and resolve billing discrepancies, payment issues, credit requests, and guest or partner inquiries promptly and professionally
- Apply payments, support accounts receivable reconciliations, and assist with follow-up on outstanding balances and collections activities
- Maintain accurate customer billing profiles, supporting documentation, and transaction records within billing and financial systems
- Support month-end close activities by reconciling billing data, researching variances, and preparing reports as needed
- Partner with operations, member services, and corporate teams to clarify billing details, pricing exceptions, and service-related charges
- Monitor compliance with internal controls, billing procedures, and documentation standards, and recommend process improvements where appropriate
- Assist with the rollout of new billing tools, system enhancements, pricing updates, or reporting requirements as needed
- Perform additional duties and special projects as assigned in support of the accounting and billing function
Benefits
- medical, dental, vision, life insurance, long-term and short-term disability
- 401K retirement plan with company matching
- Health and Dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- 12 PTO Days / 6 Paid Sick Days Prorated Annually
- Monthly Health & Wellness and Cell phone reimbursement
- Paid training
- Parental benefits 100% paid up to 6 weeks
- Friends & Family Discounted PS Use
- Tuition Reimbursement
- A great career path with promotion opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
