Spec II CX Operations (Remote)

Protective•Garden City, NY

5d•Remote

About The Position

The Billing Specialist works remotely with the Billing Manager and Premium Application Specialist to research and resolve premium payment exceptions, follow up on missing or inaccurate information, process premium payments, and communicate with insureds, producers, and internal departments to support accurate and timely premium administration. The role completes assigned work accurately within documented service standards, maintains clear records, safeguards confidential information in accordance with company policies, and promptly escalates unresolved or unusual premium issues through established channels. An associate degree is preferred, though relevant work experience may be considered in place of the degree. Prior insurance-industry experience is required; experience with premium billing, payment processing, or related account administration is strongly preferred. The position requires attention to detail, analytical and problem-solving ability, professional communication, accuracy, adaptability, and the ability to manage multiple assignments and competing deadlines in a high-volume environment. Microsoft Excel and Word proficiency is required. The targeted salary range is $41,600 to $61,000 per year. Actual salary may vary based on factors such as location, skills, and experience. The position also offers additional incentive opportunities through an annual incentive based on individual and company performance. Benefits include health, dental, and vision insurance; mental health benefits and an employee assistance program; paid time away benefits, including paid parental leave and a cultural observance day; short-term disability; healthcare account contributions; a pension plan; a 401(k) plan with company matching; and ProHealth Rewards. Benefit eligibility may vary by position and plan terms.

Requirements

Prior insurance-industry experience is required.
Strong attention to detail when reviewing premium reports, processing payments, and documenting account activity.
Professional and courteous communication by telephone and electronic channels.
Strong analytical and problem-solving skills to identify discrepancies, evaluate supporting information, and resolve premium issues.
Verify information, review completed work, and correct discrepancies before finalizing transactions or correspondence.
Proficiency in Microsoft Excel and Word, including organizing and reviewing data, preparing correspondence, and maintaining accurate records.
Adaptability to changing priorities, procedures, workloads, and business needs.
Clear and professional written and verbal communication with insureds, producers, and internal partners.
Ability to manage multiple assignments, prioritize competing deadlines, and maintain accuracy in a high-volume environment.

Nice To Haves

Associate degree; relevant work experience may be considered in place of the degree.
Experience with premium billing, payment processing, or related account administration is strongly preferred.

Responsibilities

Review premium reports, identify exceptions, and research discrepancies requiring correction or follow-up.
Support the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
Follow up on premium reports with missing or incomplete information and obtain documentation needed to resolve issues.
Communicate with insureds and producers about premium-report discrepancies, required corrections, and missing information.
Accurately process all types of premium payments through approved electronic payment systems, including E-Pay and Virtual Terminal.
Prepare and send correspondence about premium discrepancies, missing information, balances due, and other assigned billing scenarios.
Support the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
Partner with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
Perform other related billing and administrative duties as assigned.
Maintain clear records, safeguard confidential information, and escalate unresolved or unusual premium issues through established channels.