Billing Specialist - Lanihuli PSC

Sonic Healthcare USA • Hilo, HI

11d • Onsite

About The Position

Sonic Healthcare USA, a Great Place to Work certified employer, is dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions. This Full-Time, Onsite position in Hilo, Hawaii, offers the opportunity to join our front line of #HealthcareHeroes.

Requirements

• High School diploma or GED
• Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
• Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
• Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
• Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
• Knowledge of computer technology and terminology.
• Perform duties promptly and accurately—the ability to work under deadlines.
• Maintain confidentiality of information.
• Ability to read and comprehend English.

Nice To Haves

• Minimum of six (6) months of related experience or equivalent combination of experience and education
• Experience with medical/insurance billing and Customer Service
• Experience in a multitasking environment

Responsibilities

• Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines.
• Take inbound calls (as needed) and make outbound calls.
• Initiate contact with customers/clients regarding their account status.
• Submit past-due notifications to patients.
• Follow up on missed repayment arrangements.
• Coordinate with local Sales collaboration in handling client accounts.
• Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent.
• Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off.
• Work on other projects as assigned.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging – we’re a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED