Billing Specialist
YWCA Of Lancaster•East Lampeter Township, PA
•Onsite
About The Position
YWCA Lancaster is looking for a full-time Billing Specialist, who is an integral part of our team. This role involves preparing weekly childcare invoices and processing tuition payments, managing ELRC/Pelican system, handling parent inquiries, and preparing resident invoices for monthly rent. The specialist will also communicate with various stakeholders, assist the finance department, and perform other duties as assigned. The ideal candidate will embody the YWCA's mission of eliminating racism and empowering women.
Requirements
- High School Diploma; Additional coursework in accounting, business, or related field a plus
- 1-3 years of billing, accounts receivable, or accounting support experience in an office setting
- Knowledge of basic accounting principles and audit support.
- Familiarity with Procare platform and Early Learning Resource Centers (ELRC) a plus
- Clear, professional communication skills—comfortable answering parent billing questions by phone and email and documenting outcomes
- Discretion and professionalism handling confidential financial and family information
- Proficiency with Microsoft Excel (sorting/filtering, basic formulas, pivot tables a plus)
- Desire and ability to embody the YWCA’s mission of eliminating racism and empowering women.
- Participate in at least one mission related activity a year.
- Perform other duties as assigned
Nice To Haves
- Additional coursework in accounting, business, or related field
- Familiarity with Procare platform and Early Learning Resource Centers (ELRC)
- Pivot tables a plus
Responsibilities
- Prepare weekly childcare invoices and process weekly tuition payments for multiple locations; review schedule changes and sign-in form to ensure accurate billing.
- Check for declined tuition payments and add any fees and check for expired credit cards and contact parent.
- Handle posting and returns of parent deposits
- Answer billing questions from parents/guardians
- Manage ELRC/Pelican system: updating co-pays; reporting delinquent payments: submitting monthly attendance numbers; adding holidays and other closures.
- Review and execute Pelican/ELRC/YWCA child enrollment/ information changes by mail/email (CC Directors and Finance Manager)
- Communicate with Early Learning Resource Center (ELRC).
- Work with the Program Director in organizing and managing registration nights for childcare annual enrollments.
- Enter registration schedule and tuition based on timeline.
- Work with Resident Director to set up new resident accounts and update current resident billing information within ProCare.
- Prepare resident invoices for monthly rent.
- Prepare delinquent rent notices and process late payment fees. Communicate delinquencies with Resident Director.
- Coordinate with finance for approval of YWCA/EITC scholarships
- Assist the Finance department with the annual audit.
- Perform other duties as assigned
Benefits
- Medical, Dental, Vision after 30 days of employment
- Retirement plan with employee match
- Employee Assistance Program (EAP)
- 403b plan
- Aflac Supplemental Insurance plans available
- Life Insurance
- Long/Short Term Disability
- Paid Time Off (PTO) - 15 days (1st year), paid holidays, 1 floating holiday
- Training and Development Opportunities
- Participation in YWCA activities and seminars
- Childcare at a discounted rate - First child-no cost childcare in our four-star rated program
- Parental leave
- 20% tuition discount at Widener University (including graduate and continuing studies-bachelor’s completion)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
