Billing Specialist – Full-Time

Sweeping Corporation of America•Indianapolis, IN

23h•$20 - $24•Onsite

About The Position

As our next Billing Specialist, you'll play an important role in ensuring our customers receive accurate, timely, and well-supported invoices. In this role, you’ll generate invoices, investigate and resolve billing discrepancies, communicate with customers, and collaborate with Sales, Operations, and Collections to support accurate billing and timely reconciliations. The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. However, not all duties can be listed, and as business needs evolve, responsibilities may shift over time to reflect new priorities, processes, or technologies.

Requirements

Education: High School or GED
Experience: 1 year of billing, accounts receivable, accounting, administrative, or related experience.
Technology: Basic proficiency with Microsoft Office and the ability to learn and navigate ERP and billing systems.
Attention to Detail: Strong attention to detail and ability to identify discrepancies and maintain accurate records.
Communication: Ability to communicate effectively and professionally with customers and internal teams.
Organization: Ability to prioritize multiple tasks, meet deadlines, and maintain accurate documentation.

Nice To Haves

Accuracy & Attention to Detail: Ability to review billing information carefully, identify discrepancies, and produce accurate invoices.
Organization & Time Management: Ability to manage multiple billing activities, prioritize work, and consistently meet established deadlines.
Problem Solving: Ability to investigate billing discrepancies, determine appropriate resolutions, and escalate issues when necessary.
Communication & Customer Service: Ability to communicate clearly and professionally with customers, Sales, Operations, Collections, and other internal stakeholders.
Systems & Technology: Ability to effectively use ERP, billing, email, spreadsheet, and other business systems to complete daily responsibilities.
Reliability & Accountability: Demonstrates dependable attendance, follows through on assigned responsibilities, and takes ownership of work.

Responsibilities

Invoice Generation: Produce accurate customer invoices with appropriate backup based on sales orders, service forms, contracts, and agreements.
Dispute Resolution: Investigate and resolve billing discrepancies and work with appropriate teams to determine and implement corrections.
Customer Communication: Respond to customer and site inquiries related to billing and provide timely, professional assistance.
Cross-Functional Collaboration: Partner with Sales and Operations to ensure billing information is accurate and complete and collaborate with Collections on invoice corrections and credits.
Month-End Reconciliation: Work with Operations to ensure all billing is submitted accurately and on time and assist with month-end reconciliations as needed.
Customer Updates: Process customer and account updates based on Customer Change Requests and other authorized communications.
Invoice Submittal: Ensure invoices are submitted to customers through the appropriate method, including mail, email, customer portals, or other required channels.
Compliance & Documentation: Maintain accurate billing records and supporting documentation in accordance with Company procedures.
Regular & Predictable Attendance: The ability to consistently report to work on time and as scheduled, with minimal unexcused absences. This includes being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.