Billing Specialist

Crisis24 • Boca Raton, FL

8d

About The Position

The Billing Specialist position within Crisis24's is responsible for auditing services provided and preparing accurate, client-specific billing across both recurring monthly and ad hoc engagements. We are seeking a detail-oriented professional with strong experience in service-based and contract-driven billing, including managing aging reports, account reconciliations, and high-volume invoice processing with a high degree of accuracy. The ideal candidate will possess exceptional analytical skills, demonstrate meticulous attention to detail when processing large batches of invoices, and maintain strong communication while managing high-touch client relationships in a fast-paced environment. This role also offers the opportunity to contribute to process improvements, workflow efficiencies, and scalable billing practices within a growing team.

Requirements

• 5+ years of experience in AR-specific functions and Billing/Collections.
• 3+ years in contract billing and managing various client bill rates.
• Reliable and comfortable working under tight deadlines.
• Proficient in Microsoft Office Suite, including Outlook and Teams.
• Working knowledge of Pivot Payable and Concur Software (expenses).
• Ability to adapt and work independently in a fast-paced environment.
• Willingness to learn alternative accounting software systems.
• Exceptional customer service skills, with the ability to communicate effectively across internal and external departments.
• Team-oriented, with strong attention to detail and excellent organizational skills.

Nice To Haves

• Knowledge of WinTeam is a significant plus.

Responsibilities

• Create invoices according to company practices and submit them to customers via email or client website portal.
• Analyze Labor Audit (Personnel Scheduling) time, billing requirements, and expense data (Billable – Nonbillable) to prepare client invoices in alignment with existing client MSA/SOWs.
• Monitor all aspects of the collection of outstanding debts owed to the company.
• Prepare monthly statements, follow up on past-due and unresolved payment issues, and contact clients to discuss their accounts.
• Create and maintain customized reports for clients as requested.
• Research and reconcile customer accounts, including unapplied payments.
• Communicate effectively with team members and customers, both internal and external, in a professional manner across various communication platforms.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed