Billing Specialist - Home Delivery

Suddath Companies•Jacksonville, FL

9d•Onsite

About The Position

The Billing Specialist is primarily responsible for the accurate and timely billing of delivery services, including white glove delivery, installation, assembly, warehousing, and related accessorial charges. This position works closely with Sales, Operations, Customer Satisfaction, Dispatch, and Accounting teams to ensure customer invoices are generated accurately, contract terms are followed, and revenue is recognized completely and promptly.

Requirements

1 to 2 years experience in billing / accounting
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workload
Strong analytical and problem solving skills
Excellent attention to detail and follow through
Strong Excel skills
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
High school diploma required
Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

associate degree preferred
2+ years of administrative or accounting support experience
Experience working within transportation, logistics, warehousing or final mile delivery environments is highly preferred
Experience with ERP or accounting systems preferred
Excellent attention to detail.
Strong analytical and problem-solving abilities
Ability to manage multiple priorities and deadlines
Ability to work independently and collaboratively
Strong organizational and communication skills.
Effective communication with internal and external stakeholders.

Responsibilities

Generate customer invoices for deliveries, installations, and value-added services.
Review delivery orders, proof of delivery (PODs), billing documentation, and customer contracts to ensure billing accuracy.
Validate accessorial charges.
Process recurring and transactional billing according to customer agreements.
Ensure all completed deliveries are invoiced within established billing deadlines.
Research and resolve billing discrepancies prior to invoice submission.
Respond to customer billing inquiries professionally and timely.
Work with Operations and Customer Satisfaction teams to obtain missing delivery documentation.
Partner with Accounts Receivable to assist with invoice disputes and collections research.
Support customer audits and billing reviews.
Interpret customer pricing schedules, service agreements, and rate cards.
Verify invoices comply with customer contractual requirements.
Monitor billing exceptions and identify revenue leakage opportunities.
Prepare and process customer invoices.
Reconcile completed deliveries to customer invoices.
Review daily, weekly, and monthly billing reports to ensure completeness.
Assist with month-end close activities related to revenue recognition and billing accruals.
Track unbilled deliveries and provide reporting to management.
Prepare ad hoc billing and revenue reports as requested.
Identify opportunities to improve billing accuracy and efficiency.
Maintain billing procedures and documentation.
Participate in system testing and process improvement initiatives.